I Didn't Receive My Password Reset Email

Mariia Korostashevych

Updated May 21, 2026 12:31

If your password reset email has not arrived, don't worry - this is almost always a mail delivery issue, not a system problem. Work through the steps below.

Step 1: Wait 5 minutes

Depending on your email provider and corporate mail server settings, delivery can take 2 to 5 minutes. If you just requested the reset, give it a moment before assuming something went wrong.

Step 2: Search every folder

The email may have been automatically sorted out of your inbox. Check:

Spam or Junk folder
Promotions tab (if you use Gmail)
Corporate quarantine (if your company manages its own email security - check with your IT team)
Any automatic filters or rules you have set up

Search your entire mailbox using the keywords: Cloudbeds Change Password

Step 3: Confirm you used the right email address

The reset email goes to the address registered to your Cloudbeds account. Make sure you entered that exact address on the reset page - it may be different from the email you use day-to-day.

If you are not sure which email is registered, contact your property owner or manager. They can find it in Settings > Users.

Step 4: Add us to your safe senders list

To prevent this from happening again, add no-reply@cloudbeds.com to your safe senders list or contacts.

If you use a corporate email system (Microsoft Exchange, Google Workspace with admin-managed spam filters), ask your IT team to whitelist the domain @cloudbeds.com.

Step 5: If you requested multiple resets

Each new request invalidates the previous one. Only the most recent link is valid. If you have clicked "Send me an email" more than once, check for the latest email - earlier messages may appear grouped or nested in your inbox thread.

You must wait 5 minutes between requests. If you try again too soon, you may receive a link that is already expired before you click it.

Still nothing?

If you have previously marked Cloudbeds emails as spam, our system may have stopped sending to your address entirely. Contact our support team to have your address removed from the blocked list.