In an effort to improve chargeback rates, we have added a new field Consumer Statement Descriptor to Payment Options page for accounts with Cloudbeds Payments enabled.
The descriptor will reflect your company name instead of Cloudbeds or other descriptors on the bank statement of your consumer when they process a transaction with your property.
To update the descriptor, follow steps:
- Click Manage (gear icon).
- Under Property Configuration, go to Payment Options.
- Scroll down to Consumer Statement Descriptor.
- Click the pencil icon.
- Enter the Statement Descriptor.
By default, the Statement Descriptor is the DBA (Doing Business As) name provided when applying for the merchant account. Enter the custom name following the requirements.
- Click Save.