Connect GuestCentric to Cloudbeds PMS

Gabriela Garcia

Updated February 24, 2026 16:58

Guestcentric is a hospitality technology provider that empowers hotels to maximize their direct revenue and reduce reliance on OTAs. Their core solution is a "one-stop-shop" platform that combines an award-winning, high-converting booking engine with a powerful cloud-based Central Reservation System (CRS).

Integrating Cloudbeds and GuestCentric allows for real-time synchronization of availability, rates, and inventory (ARI) between the two platforms. This integration helps to streamline distribution management, reduce manual data entry, and ensure real-time accuracy across both systems.

Prerequisite: You must obtain your Hotel ID from GuestCentric before attempting to connect. Without this ID, the self-serve login flow cannot be completed.

Connect GuestCentric

Step 1 - Getting Started

If you don’t have an account at GuestCentric

Visit the GuestCentric website to request a demo and become a client.

If/When you have an account at GuestCentric

Contact your GuestCentric onboarding agent or support team at delivery@guestcentric.com.
Request to activate the PMS connection with Cloudbeds.
Obtain your Hotel ID from the GuestCentric team.
Once you have your credentials, proceed to Step 2.

Important to note

GuestCentric functions as a Central Reservation System (CRS).
For properties migrating from a third-party connection (like SiteMinder) to the direct Cloudbeds integration, please coordinate with your GuestCentric agent to ensure a smooth transition.

Step 2 - Connect your channel account through Cloudbeds PMS

From your Account menu, click on Settings and go to Distribution.
Search for GuestCentric on the Discover tab and click on the channel card.

Connection Type: Select your preferred connection type. This integration supports Full and Custom connections.

Click Connect Existing Listing.

Log in using your Hotel ID (code you received from the GuestCentric team).

Map the room types created in Cloudbeds with their corresponding rooms in GuestCentric. When finished, click Continue.

Rate Plan Mapping: Assign the corresponding GuestCentric rate plans to each Cloudbeds accommodation. Click Continue.

Add a Base Rate Adjustment for each room type if needed.

Extra Settings (Pricing Model): Select the pricing model that matches your GuestCentric configuration:
- Per Day Pricing: Fixed price per room.
- Per Occupant Pricing: Supports occupancy-based pricing and extra guest charges.

Review the Confirmation page and click Finish.

After the connection is completed:

The system automatically synchronizes Availability, Rates, and Inventory (ARI). GuestCentric sends these updates as a single package.
Cloudbeds will receive all new reservations, cancellations, and modifications from GuestCentric.

Supported channel features

Real-time Synchronization: Real-time accuracy for ARI across both systems.
Two-Way Connection: Supports delivery of reservations to Cloudbeds and ARI updates to GuestCentric.
Custom Connection Types: Ability to configure Full or One-Way sync based on property needs.
Close Days: Enables the hotel to mark specific days as unavailable for booking.
Closed to Arrival/Departure: Allows hotels to prevent check-ins or check-outs on certain days.
Minimum/Maximum Length of Stay: Sets restrictions on the shortest or longest duration a guest can book.
Credit Card Transmission: Secure delivery of tokenized card details for PCI-compliant properties.
Cancellations and Modifications: Automated updates for modified or canceled bookings.
Per-Person Pricing: Also known as Occupancy-based pricing, based on the number of occupants.
Third-Party Messaging/Reviews: Supports Cloudbeds Guest Messaging and Reviews for Airbnb/Expedia bookings made via GuestCentric.

Payment Processing: GuestCentric does not process payments. If a credit card is invalid during the booking process, the reservation is canceled by GuestCentric and is not sent to Cloudbeds.