This feature is currently in a pilot phase and is planned for a broader release soon. If you are interested in joining the testing phase, please reach out to our support. Your feedback is crucial in shaping its final form — thank you for your patience and support!
Overview
Cloudbeds Websites are built to help properties create and publish a professional website quickly, using an intuitive, AI-powered editor. Most properties can manage their website without technical experience, but additional support is available when questions or issues come up.
This article explains where to get help, who should manage the website, and which support option to use depending on your role and your goals with the Cloudbeds Website.
How different roles typically use and manage the website
👤 Owners & General Managers |
As an owner or general manager, you oversee the Cloudbeds Website to ensure branding, content, and booking links support your direct booking strategy. You typically review changes, approve updates, and decide when to use additional support or professional website services. |
🧭 Marketing or Revenue Leads |
As a marketing or revenue lead, you manage day-to-day updates in the Website Editor, publish changes, and optimize pages, images, and calls-to-action. You may rely on help articles, training sessions, or Website Support when configuring advanced elements. |
🚀 Growing or Rebranding Properties |
Properties often start with Cloudbeds' AI-Powered Builder (also known as the DIY option) for creating their website to publish quickly and make ongoing edits. As needs evolve, teams can later move to professional website services for a redesign or a fully managed website build. |
What to use and who to contact
Learn how to use the Website Editor
Best for: Learning features, layouts, AI tools, and editor basics.
What to do: Access the Website Builder Guide and Website Editor how-to articles to learn how to build, customize, and manage your Cloudbeds Website.
Contact Website Support
Best for: Technical assistance for troubleshooting or setup issues.
What to do: Contact Cloudbeds Website Support if you experience issues such as:
- Problems publishing your site
- Domain or connection issues
- Editor errors or unexpected behavior
Want our team to build or redesign your website for you? (paid option)
Best for: Full website build or redesign handled by experts.
What to do: Request a demo to explore our professional website services.
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