PayU Hub Update & Payment Workflow Guidance

PayU previously announced plans to deprecate the PayU Hub platform as part of changes to its payment infrastructure. Since then, PayU has confirmed that support for the current PayU Hub integration used by Cloudbeds properties will continue through the end of 2026. 

This means that properties currently using PayU can continue operating without interruption for the time being.

While the automated integration is ending, your data remains accessible:

• Card Storage: All credit cards currently stored in Cloudbeds will remain securely saved in your account.
• Card Visibility: You will still be able to view credit card details for your reservations.
• Manual Processing: You can continue to process payments using an external terminal or processor and manually record those transactions in the Cloudbeds folio.

Transition Scenarios: Choose Your Path

The scenarios below describe alternative payment workflows that properties may use if they choose to process payments outside the PayU integration.

Scenario 1: Booking Engine Payments

Best for properties that rely heavily on direct bookings through their website.

If you want to continue collecting automated payments via your Booking Engine, we recommend the following:

• For International Guests (PayPal): PayPal processes deposits only within Cloudbeds.

  • Pro Tip: To collect the full amount at the time of booking, set your Deposit Policy to 100%.

  • Guide: How to connect your PayPal Business account

• For Domestic Guests (Bank Transfer):

  • Direct guests to send payments to your bank account outside of Cloudbeds.

  • You must manually record these payments in the folio once confirmed.

  • Guide: How to set up bank transfers

Scenario 2: OTA, Phone, Email, or Walk-in Payments

Best for properties receiving cards from Expedia/Booking.com or taking manual entries.

Since Cloudbeds will no longer "talk" to PayU to process these cards, your workflow will change to:

1. View the guest's credit card details securely in the Cloudbeds reservation.

2. Process the payment using an external payment processor (such as a physical bank terminal or a local payment provider).

3. Record the payment manually in the Cloudbeds folio to keep your balances accurate.

   • Guide: How to view a reservation credit card

   • Guide: How to record a payment

Scenario 3: Direct Access to PayU Merchant Account

Best for users who already log in to PayU's dashboard separately.

If you have a direct login for your PayU Merchant Account, you can continue to use it independently of Cloudbeds:

1. Process payments directly within the PayU portal.

2. Manually record the transaction in Cloudbeds afterward.

Which Scenario Should I Follow?

• Mostly direct bookings? Start with Scenario 1.

• Mostly OTA or manual reservations? Start with Scenario 2.

• Already log into PayU today? Review Scenario 3.