Groups and Events FAQ

The legacy Groups page is being deprecated. All management for groups, companies, and travel agents has moved to the redesigned Groups and Events hub to support multi-property capabilities and improved reporting.

The target General Availability (GA) date is Q1, 2026. Please note that this date is subject to change based on the results of the pilot phase.

Yes, but they will appear in the Events tab. Most users relied on Group Profiles to store event-specific data. Therefore, the system ports them as Events to maintain operational continuity. You may need to create a new organization-wide Profile to link those events to if you wish to track them under a single corporate entity.

Yes. Profiles are now organization-wide single sources of truth. Any profile created at one property within your organization is instantly visible and accessible to all other properties.

Profile types (Company, Travel Agent, and Group) are mutually exclusive to ensure data integrity. Once a profile type is selected and saved, it cannot be changed.

You will need to create a new profile with the correct type.

This is a major architectural change. Billing and routing rules are now configured at the Event or Reservation level rather than on the Profile itself.

This allows you to use a single master profile (for example, a corporate account) with different billing arrangements across multiple events without creating duplicate profiles.

You can view consolidated reporting in Cloudbeds Insights by filtering for Groups and Events. Currently, four dedicated reports are available.

More detailed production metrics, such as ADR and Room Nights, are on the roadmap (no estimated availability date yet).

Yes. To do this, create an Event (for example, “Corporate Transient”) set to based on availability and link the individual reservations to that event.

This allows you to track corporate production even when reservations are not part of a traditional group block.

No. These settings are configured at the Event level rather than the Profile level.

This provides greater flexibility, as a single profile (such as a Travel Agent) may book multiple events that require different rates, commissions, or market segments.

Event Dates represent the overall duration of the booking. In the main Events Page, the start and end dates of an event are automatically determined by the earliest allotment block start date and the latest allotment block end date. It is important to note that the system does not consider shoulder dates when calculating these event boundaries.

Block Dates, on the other hand, are the specific stay intervals assigned to a particular guest segment (allotment) within that event, allowing you to have multiple blocks with different dates under one single event.

No. Each rooming list import is tied to a single specific event and a specific allotment block selected during the upload process.

The system requires country codes to follow the ISO 2-letter format, such as US, BR, or GB.

Full country names or 3-letter country codes will cause a validation error during import.

No. During the current pilot phase, the system validates data formatting only and does not validate inventory availability.

It is possible to overbook an allotment block if the rooming list exceeds the block size.