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Hostelworld - How to configure Hostelworld PayNow Payment Method


With the newest payment feature launched by Hostelworld, "PayNow" any tax, fee, or commission that you have configured for the current Hostelworld source will automatically move to both Payment Types: Hotel Collect Booking source and the new Channel Collect Booking source.

If you currently participate in Hostelworld PayNow / Non-Refundable Rates, and you do not wish for these taxes / fees to be identical for both Hotel Collect and Channel Collect (PayNow) bookings, on May 10th, follow the instructions below to configure your taxes, fees and payment options for the new source.

Check more details on the following Cloudbeds Release Notes.

How to configure taxes for Hostelworld PayNow source

Follow the instructions below to ensure that your Hostelworld PayNow reservations are received into Cloudbeds PMS with the correct taxes and fees. You will be notified via email and in-app once this setting is available.

Access your Cloudbeds PMS account,

  1. Click on Manage (gear icon)
  2. Go to Reservation Sources under Property Configuration settings
  3. Click on Third Party Sources tab
  4. Search for Hostelworld
  5. Click to configure the Payment Type: Channel Collect Booking

Be sure that you are updating Hostelworld source and not the "Hostelworld & Hostelbookers" source, which is a legacy source due to the recent deprecation of 

  1. Configure the Commission Percentage (if applicable)
  2. Select the taxes and fees that you would like to charge for Hostelworld Channel Collect
  3. Save

If you do not have the taxes configured in Cloudbeds PMS, click on Create/Modify Tax or Fee before editing the source. Follow this guide to set up new taxes and fees.

If you have Payment Gateway enabled

If you use Payment Processing, the same settings used for Hostelworld Hotel Collect Source will move automatically to Hostelworld Channel Collect Source in the Payment Processing Options.

If you want to set a different payment policy for Hostelworld Channel Collect (PayNow) source, follow the instructions below:

  1. Click on Manage (gear icon)
  2. Go to Payment Options under Property Configuration tab
  3. In the Credit Card tab, scroll down to Processing Methods
  4. Search for Hostelworld (Channel Collect) and click on +
  5. Select the payment policy used to process payments for Hostelworld Channel Collect
  6. Save

The Hostelworld Channel Collect payment type (Hostelworld Pay Now) will be completely set up.

In case of any questions about Hostelworld PayNow configuration in Cloudbeds PMS, reach out to Cloudbeds Support Team.

Regions Supported by Hostelworld PayNow

Hostelworld PayNow is currently available for the following countries:

  • Austria
  • Belgium
  • Cyprus
  • England
  • Estonia
  • Finland
  • France
  • Germany
  • Great Britain
  • Greece
  • Ireland
  • Italy
  • Latvia
  • Lithuania
  • Malta 
  • Netherlands
  • Northern Ireland
  • Portugal
  • Scotland
  • Slovakia
  • Slovenia
  • Spain
  • Wales
  • United States
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