Visionline (Assa Abloy) - Troubleshooting

Possible errors:

  • Refused to overwrite a valid card - means that the card must be canceled in Visionline in order to reissue the card.
  • Status error 500 - means that the Visionline service is offline. 
  • Status error 404 - means that the host isn’t configured to the right IP.
    Solution: Uninstall the Cloudbeds Integrator app and choose a different host during reinstallation.

Disconnecting the Assa Abloy app or uninstalling the Cloudbeds Integrator will remove access to the Key Cards tab on the reservation screen. The data is still stored in the app's Windows folder in case you would like to reconnect.

How to share logs with Cloudbeds support?

To share logs with our support team go to:

  1. Open the Cloudbeds Integrator App
  2. Go to Settings in the upper right corner
  3. Open Log File
  4. Access File, then Save As and follow prompts to save this log
  5. Open App Log File
  6. Access File, then Save As and follow prompts to save this log
  7. Attach both files with .txt extension to an email and send it to  Cloudbeds support.
Do I need to make backups?

No backups are required, all data is saved in either Visionline or the Cloudbeds Activity Log.  

How to reinstall the app?

To uninstall or reinstall the Cloudbeds Integrator app go to:

  1. Programs and Features section of the Windows Control Panel.
  2. Find the application, and click to uninstall.
  1. Or, you can go back to the Cloudbeds Marketplace, download the app again, and restart the connection.
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