Possible errors:
- Refusing to overwrite a valid card means it must be canceled in Visionline before it can be reissued.
- Status error 500 - means that the Visionline service is offline.
- Status error 404 means the host isn’t configured to the correct IP. Solution: Uninstall the Cloudbeds Integrator app and choose a different host during reinstallation.
Disconnecting the Assa Abloy app or uninstalling the Cloudbeds Integrator will remove access to the Key Cards tab on the reservation screen. If you want to reconnect, the data is stored in the app's Windows folder.
How to share logs with Cloudbeds support?
To share logs with our support team, go to:
- Open the Cloudbeds Integrator App
- Go to Settings in the upper right corner
- Open Log File
- Access File, then Save As, and follow the prompts to save this log
- Open App Log File
- Access File, then Save As, and follow the prompts to save this log
- Attach both files with a .txt extension to an email and send it to Cloudbeds support.
Do I need to make backups?
No backups are required; all data is saved in Visionline or the Cloudbeds Activity Log.
How to reinstall the app?
To uninstall or reinstall the Cloudbeds Integrator app, go to:
- Programs and Features section of the Windows Control Panel.
- Find the application, and click to uninstall.
You can also return to the Cloudbeds Marketplace, download the app, and restart the connection.
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