Visionline (Assa Abloy) - Frequently Asked Questions

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Why can't  I issue the key, the button is not active?

Only reservations with the status Confirmed and In-House can have new key cards issued. The Issue Key Cards button will be inactive for other reservation statuses.

Can Visionline (Assa Abloy) integration work with multiple Cloudbeds accounts?

No. One Visionline system can link to one Cloudbeds account.

How to issue key cards with default doors?

For example, default doors or main entrance doors, need to be set up in Visionline. Cloudbeds does not allow default doors to be added to key cards separately. 

What is the difference between mobile keys and key cards?

A mobile key is a technology that turns guests’ phones into keys that open doors. This makes the check-in process contactless.

Key cards are physical cards that are obtained at the front desk during the check-in process. This process isn't contactless, but it’s more common due to the fact that many hotels have this type of lock system.

Can Cloudbeds issue mobile keys via Visionline (Assa Abloy) integration?

No, Cloudbeds integration with Visionline can only issue guests key cards.

Can I use other door lock applications along with the Visionline (Assa Abloy) integration?

Yes, you can use partner integrations (like Duve, Lynx, Operto, Flexipass) with Assa Abloy to provide guests with mobile keys.
Cloudbeds integration with Assa Abloy allows you to issue key cards directly in the reservation system window.

These integrations are complimentary to Cloudbeds integration, and you are invited to use both to improve the overall guest experience.

Can I manage staff cards or single-use key cards through Cloudbeds?

No, staff and admin access need to be managed through Visionline. Cloudbeds integration is focused only on guest key cards.

Can I see key card logs in Cloudbeds?

Some logs are accessible in Cloudbeds, while others have to be accessed in Visionline.

In Cloudbeds, you can see all reservations activity in regards to encoding cards, for example:

Slack | Mihaela Vlašić | Cloudbeds - Google Chrome

All other logs can be accessed in Visionline directly.

How do I reobtain the credentials once they are lost?

You can either reinstall the app, or run this in your command line: "Cloudbeds Integrator.exe" config:dump. It will show you the prompt with the keys.

Why are some common areas are preselected?

All doors that are added to the PMS Common area in the Visionline system will always show as preselected in the Cloudbeds interface.

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