1. Cloudbeds
  2. Configuration Hub
  3. Property Configuration
  4. Reservation credit cards

Reset or disable credit card viewing password

Juss Reyes
Updated

This article explains how to reset a credit card viewing password, as well as how to disable it for specific property users within Cloudbeds PMS.

Looking for how to grant or set up the credit card viewing password? Click here.

Reset credit card viewing password

Things to note

  • Only users logged in as Property Owner have access to the Security page to grant or remove credit card viewing permissions. 
  • Only the property owner can reset the credit card password for any authorized staff . When the password is reset, the previous one will no longer be valid; this adds an extra layer of protection to guest data. 

To reset your credit card viewing password, follow the steps below:

  1. Click on the Account menu, and select My Profile.
  2. Click Reset credit card viewing passcode.

  1. Click Reset and a reset password link will be sent to your email.
  2. Click OK to close the pop-up window.
  1. You should receive a Credit Card Viewing Password Reset email. Click on the Reset Password link and follow further instructions on the screen.

Disable credit card viewing privileges

  • The Property owner can grant credit card viewing permission to other users and can also remove the permission if it is no longer needed.
  • Only users logged in as Property Owner have access to the Security page to grant or remove credit card viewing permissions.

As the Property Owner, follow the steps below to disable credit card viewing privileges:

  1. In your Account menu, go to the Settings Page and click on Security.
  2. For the user whose credit card password will be disabled, switch the toggle in the Access column to disable it.
  3. Click to Apply.

  1. Review the warning on the screen to ensure only the correct users have access.
  2. Click Confirm.
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Comments

4 comments
Date Votes
  • Avatar
    Martin de Rusett

    The third option, highlighted in yellow, does not appear on my screen....

    2
  • Avatar
    Adri

    Hi there, Martin!

    Thank you for your comment. 💙

    I can see that you were able to contact our Support Team regarding this situation.

    As our team explained, this option will only appear once your user gains permission to view credit card information. This permission can only be granted by the property owner.

    If you need further assistance with this or any other matter, please feel free to contact our 24/7 Support Team.

    Best Regards,

    0
  • Avatar
    Shirley Blackler

    Good 
    Afternoon..When i go under my profile, I do not get the 3rd option to reset my password..

    I have reset it before , so why am i not able to do it again. My name is attached to this account..

    -1
  • Avatar
    Juss Reyes

    Hello, Shirley Blackler, 

    We have already created a ticket on your behalf; so our Support team can verify this request and offer dedicated assistance as soon as possible. 

    Regards,

    0

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