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Cloudbeds Booking Engine - How to add Facebook Messenger to your Booking Engine


This article explains how to install Facebook Messenger on your Cloudbeds Booking Engine.


The Facebook Messenger drives conversations with your guests from within your Booking Engine page.

Use this feature to:

  • Increase bookings
  • Connect with your guests
  • Answer questions
  • Offer support and more information about your property and services.

Add Facebook Messenger to your Booking Engine

Messages sent through the messenger, will be received on the Facebook end, not in Cloudbeds PMS.

Step 1 - Set up your Facebook Chat Plugin
  1. Go to the Pages section on your Facebook account
Google Keep - Google Chrome
  1. Select the Facebook Fan Page that belongs to your property
  2. In the Manage Page menu, click on Inbox
  1. Click on Chat Plugin
  2. Click on Set Up to get your messenger plugin code.
  1. Select the language for your chat plugin
  2. Save and Continue
Step 3 - Insert your Facebook Code Snippet on Cloudbeds PMS
  1. Click on Manage (gear icon)
  2. Go to Customize the Booking Engine
  3. Paste the previously copied code in the Custom Meta Tags section of the Gallery Design
  4. Save


Messenger Script Block


The accommodation images are not clickable and cannot be enlarged.

To fix the previously described issue and trigger the accommodation image gallery correctly in the Booking Engine, follow the instructions below:

  1. Go to the Customize the Booking Engine section
  2. Click on the Gallery Design tab
  3. Add this line: window.addEventListener("load",function() {
    above this line of code: window.fbAsyncInit = function() {
  4. Add this line: }); above this tag: </script>
  5. Save your changes
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