Cloudbeds Payments - How to Connect Your Terminal to Cloudbeds PMS

Cloudbeds Payments terminals allow you to process card-present payments directly from Cloudbeds PMS. When a terminal transaction is completed, the sale is recorded automatically in Cloudbeds.

Use this article to identify the supported terminal models, set up the terminal, connect it to the internet, activate it in Cloudbeds PMS, and review common questions or troubleshooting scenarios.

Overview

Cloudbeds Payments supports card-present terminals that allow guests to tap, dip, chip, or swipe major credit cards, including Visa, Mastercard, American Express, and Discover.

Cloudbeds Payments currently supports two terminal models:

• BBPOS WisePOS E: Existing terminal model already in use at many properties. It continues to function normally, and no action is needed if you already have one.
• Stripe Reader S710: Newest terminal model and default terminal for new terminal orders starting late July 2026.

• To check if Cloudbeds Payments is available in your country, visit Cloudbeds Payments, Everything you need to know.
• If you are interested in Cloudbeds Payments or want to order a terminal, schedule a call with us.
• You can only connect to the terminal when Cloudbeds Payments is enabled.

Before getting started

• To avoid errors when processing terminal transactions, ensure you are using Google DNS. Learn more: How to Update the DNS of the network.
• For properties in Germany, review the FAQ: My property is in Germany. Do I need to register my terminal with the tax office?
• Contactless payments, such as Apple Pay, Google Pay, and Samsung Pay, can only be processed through a Cloudbeds terminal. It is not possible to accept them through the Booking Engine.
• NFC payment support is enabled out of the box. When a payment is initiated through the terminal in Cloudbeds PMS, the guest can present a contactless card or mobile device for payment. No additional setup is required.

Step 1 - Set up your terminal

Set up the physical terminal before connecting it to the internet or activating it in Cloudbeds PMS. Follow the steps for your terminal model.

BBPOS WisePOS E

1. Install the battery: Pull out the battery door from the bottom-left corner, insert the battery by sliding it into the exposed slot, and close the battery door.
2. Charge the reader: Connect the reader to power by plugging the provided cable into the port with the lightning bolt symbol.
3. Turn the screen on: Once charged, hold down the power button on the right side until the screen turns on. Press the power button once to sleep or wake the device. Hold the power button to fully power off.

Stripe Reader S710

Unlike WisePOS E, the S710 does not have a user-installed battery. There is no battery door or insertion step. Setup only requires charging the reader and turning it on.

1. Charge the reader: Connect the provided USB-C cable to the port on the left side of the reader, then connect the other end to the provided power adapter and a power outlet. The S710 requires 12W of power to operate properly. Use the Stripe-provided power adapter and cable. Other adapters or cables may charge the device inadequately and can invalidate the product warranty.

2. Turn the screen on: Once charged, hold down the power button on the right side until the screen turns on. Press the power button once to sleep or wake the device. To fully power off, hold the power button until the power-off option appears on screen, then select it.

Step 2 - Connect your terminal to the internet

You can connect your terminal to the internet through WiFi or Ethernet. The Cloudbeds system and the terminal need to be on the same network to communicate.

For Stripe Reader S710, WiFi is the recommended connection method. It works out of the box with the terminal that is shipped, requires no additional accessory, and is the simplest setup path. Ethernet is only needed for properties with a specific reason to use a wired connection.

WiFi - both devices

1. Swipe right from the left edge of the reader screen to open the Settings menu.
2. Tap the Settings button.
3. Enter the admin PIN 07139.
4. Select Wi-Fi Settings. The available WiFi networks will appear.
5. Select your network and connect.
6. To close Settings, click the back arrow in the top-left corner.

Ethernet

Your Cloudbeds Payments terminal ships as a set, including the reader and its dock, for both WisePOS E and S710. The dock is not a separate purchase. However, the dock alone does not provide Ethernet connectivity on its own for either device. Ethernet requires the accessory described for each device below.

To set up Ethernet for Stripe Reader S710:

1. Connect the Ethernet cable from the Hub to your router.
2. Connect the Hub to power through its built-in USB-C cable. The Hub needs 27W to power both itself and the reader, so use the S710 included power adapter when possible.
3. Connect the reader to the Hub using the reader's provided USB-C cable. The right-angle connector plugs into the reader.

Step 3 - Activate your device

Device activation takes place in Cloudbeds PMS, not on the physical terminal. The activation process is the same for both BBPOS WisePOS E and Stripe Reader S710.

1. In Cloudbeds PMS, click Account.
2. Go to Settings.
3. Select Payments.
4. Click the Accept Card-Present Payments tab.
5. Switch the toggle ON to activate card-present payments.
6. Under Terminals, click Add.

A window will open asking you to enter a unique registration code.

1. Give your device a label, such as Front Desk or Computer 1.
2. On the terminal, locate the screen titled Register this reader. It will display a three-word code, such as invented-send-alright.
3. Enter the three-word code from the terminal into the registration code field in Cloudbeds. Include the hyphens.
4. Click Save.

Once connected, the terminal will display the Cloudbeds logo. This means the terminal is ready to take payments.

Step 4 - Restart your terminal, Stripe Reader S710 only

Frequently asked questions

My property is in Germany. Do I need to register my terminal with the tax office?

No. You do not need to register Cloudbeds Payments terminals with the tax office because Cloudbeds terminals are not standalone terminals. Only standalone terminals are required to be registered with the tax office in Germany.

What is a standalone terminal?

A standalone terminal does not require an external system to be activated to collect a payment. A Cloudbeds Payments terminal requires Cloudbeds PMS to send an activation signal before it can process a payment.

I see an Internal Server Error when enabling card-present payments. What should I do?

This message appears when the State field is blank in your property profile. Add a state to your property profile, then proceed with the activation.

I see the error Could not connect to the reader when processing a transaction. What should I do?

This error appears when the device that initiated the transaction and the terminal cannot communicate as expected. The two most common causes are:

• The device initiating the transaction and the terminal are not connected to the same WiFi network. Both the terminal and the device need to be on the same subnet.
• A DNS error is preventing communication with the terminal. This can be solved by updating the DNS of your network to a public address.

Why did I receive a Stripe Reader S710 instead of a BBPOS WisePOS E?

Starting late July 2026, the Stripe Reader S710 is the default terminal for all new terminal orders, regardless of country. If you already have a WisePOS E, it will continue to work. You do not need to replace it.

Can I use cellular connectivity on my Stripe Reader S710?

No. While the S710 hardware supports cellular, Cloudbeds Payments does not support it, and it is disabled by default on your account. Attempting to use cellular will result in a Could not connect to the reader error.

After the terminal is connected and the Cloudbeds logo appears on the device, continue with the transaction workflow to process card-present payments from Cloudbeds PMS.