Cloudbeds Websites FAQ

Website onboarding is available in English and Spanish. Portuguese may be available upon request and depending on schedule availability.

We support the multi-language needs of every customer through the Google Translate widget. This is a free feature that is available to all website customers at no additional cost and no limit to the number of languages.

Take note that this widget uses the technology of the widely available google translate service, this means that the widget can provide good translation quality but not perfect. We should not expect localized translation quality, especially if we are looking to translate content from a non-English language to another non-English language. It is important that the customer's expectations are managed.

If specific translations are needed and this is a deal-breaker, we can offer an additional language at the cost of $20 USD per page.

The website designer will record the number of languages on the salesforce website record.

The website designer will be processing the billing request by sending a ticket to the billing team.

Yes, this is possible. The customer does have the option to have a Coming Soon page created while the actual website is being built in the background.

This means that customers will have a temporary “Coming Soon” branded website that has the ability to accept reservations or messages via a form that they will receive in their chosen email inbox. They can link this to their social media accounts and begin marketing. Customers will be given access to the Cloudbeds Builder and will have the ability to make adjustments on their own.

This temporary Coming Soon page can be published using the customer's domain - if they do not have an existing website connected to it. If the customer does not have a domain, see domain options below, or they can purchase a domain through our website team.

The onboarding of Cloudbeds Websites customers will begin when the Primary Onboarding has completed the minimum required milestones.

• Property Profile
• Accommodation Types
• Website domains - OPTIONS

On July 11, 2024 onwards, Cloudbeds is offering website domain services exclusive to Cloudbeds Websites customers. Click here to learn more: Domain Service Exclusive for Cloudbeds Websites Customers

We do not provide email hosting
Currently not available in Brazil

The customer will need to provide the domain - meaning they will either need to purchase one or have access to their existing website domain. We do not provide email hosting.

The customer will always own their domain/URL (www.hotel.com).

The best recommended external/third party domain providers for Cloudbeds Websites are: GoDaddy & Google Domains.

When choosing a registrar, make sure the registrar/domain provider the customer chooses supports CNAME records and 301 redirects.

We will add new templates to our public library of design templates to fit the new trends in the industry, and provide more options to our growing customer base.

The client has the option to change their template for an additional fee.

At the moment we do not create logos, if not available, we will use basic fonts.

All content needs to be provided by the property. (Photos/images, logos, descriptions, etc.)*

If no content is provided, we will generate filler or temporary content using our AI tools. For further changes to the generated content, the customer may review, polish, and update the content directly.

This list of supported third party apps may update without notice. Please contact us to verify.

• Cloudbeds Chat (Whistle)
• WhatsApp Messaging
• Facebook Messenger - Chat Plugin
• Facebook Feed
• 360° Images
• 360° Videos
• Tripadvisor Review Widget
• OTA Award Widgets

360° Image Integration types supported:

• Google 360°
• Momento360°
• 3D vista Integration
• Youtube 360°

NOTE: Embedding links are provided by the customer.

YES! All sites published Sept 1, 2024, and beyond will get the CMP (Consent Management Platform) Cookiebot installed on their website as part of the Website Package.

The Cloudbeds Website Builder has integrated analytics capabilities to track:

• Total Visitors
• Clicks to Call
• Form Submissions
• Traffic sources for both devices (Desktop/Tablet/Mobile) & how they found the site (ex. google/search, direct, Bing/search, Facebook/social, etc.)
• Browser (Safari, Chrome, etc) and OS (Windows, Mac, iOS, etc.)
• Geolocation (country, visits, visitors, pages, av. visit duration)
• ...and more depending on the site personalization (banners, popups, etc)

There is also an option available for properties to provide their Google Analytics code and review their website traffic from their Google Analytics account. This is free of cost.

The service includes 7 free pages. The recommended pages are Home, Rooms, About us, Contact us, Book Now. Additional pages may include Specials, Bar & Restaurant, Attractions, etc.

Aside from the included 7 pages, we offer the following pages as a courtesy - Terms & Conditions and Privacy policy, to ensure site functionality and legal compliance.

Yes, this is possible. Having multiple GA IDs/codes within the website does not cause any conflict with the Amplify team's data or with the customers. If they would like to add their own GA to the website, they simply need to send us the code to be embedded and a website designer will do this for them.

Pdf | .xls | .xslx | .doc | .docx | .zip | .ppt | .pptx | .psd | .txt | .xml | .mp3

Yes, if the client provides the HTML for the banner, our team can insert that into the site.

Only the latest versions of browsers are supported, and Chrome is the best for using the editor.

Other supported browsers are IE (latest), Edge, Safari, Opera, Firefox.

All CB Amplify websites are hosted on Amazon Web Services (AWS), one of the industry’s most trusted and secure cloud-based solutions.

Yes, Cloudbeds Amplify sites use a Global CDN to significantly reduce load times for static content such as images and PDFs.

Yes, we offer free SSL for all sites as part of our package.

Yes! The basic contact form easily connects to Constant Contact and Mailchimp, and we can connect to many more platforms through the use of Zapier.

Yes, we can set individual pages to no-index if you want a page(s) used for internal use or for guests only.

Yes! We can enable FAQ schema to maximize your SERP page listing using the accordion widget in the builder. There is a limit to one FAQ Schema per page.

Under some circumstances, we can provide the clients with an export file of the site. These, however, are the raw code files (HTML, CSS, JavaScript) and will NOT be able to be uploaded or imported into any other DIY platform such as WordPress, Squarespace, WIX, etc. They need a skilled web designer/developer to turn the files into a usable website. The export file will, however, include a “Media” file with all the images/videos that were uploaded to the site.