There can be several reasons why your property was not enabled on Google Hotel Search or, if already enabled, you cannot see your property on Google yet.
In this article you can find a checklist with some reasons that you must check if you are experiencing issues with Google Hotel Search.
Go through each topic below and make sure that your property has everything correctly configured.
Click on the arrows to expand the items and after checking, put a check mark on each topic to have a better overview about what you have already verified or not.
Check the following articles to learn more:
The following details between your Cloudbeds and Google My Business accounts must match:
- Website
- Address
- Phone number
- Postal code
- City
Check further details on the following article: Google Hotel Search - All you need to know
At the moment, this type of business (for example, Vacation Rentals) are not eligible for a Google My Business Profile. Click here for further details from Google support.
The activation occurs weekly for a smooth and successful rollout. Click here for more details.
Keep an eye out for a in-app announcement on your Cloudbeds account to see if your account has been activated
Reach out to our support team to enable Google Hotel Search again.
Check the following articles to learn more:
It happens when somebody else claimed your business account. Click here to check a knowledge base article from Google to learn more.
The following details between your Cloudbeds and Google My Business accounts must match:
- Property Name
- Website
- Address
- Phone number
- Postal code
- City
Check further details on the following article: Google Hotel Search - All you need to know
Properties that are using the setting Allow guests to book specific accommodations on mybookings are not eligible for Google Hotel Search connection.
You need to set booking engine allotment (if that setting is enabled) higher or equal than Channel Distribution allotment in order for Google Hotel Search to work properly, otherwise those rooms will not be sent to Google. If mybookings rooms' allotment is set as 0 the connection will also stop working.
Check where to find this setting on the following article: Google Hotel Search - Frequently Asked Questions and Troubleshooting
If your Cloudbeds package includes this feature, we highly recommend you to keep the Allow Overbooking option disabled on your Availability Matrix page.
There can be some cases that you need to create categories for some conference halls, but these open rooms are not meant for selling on the booking engine or connected channels.
Make sure that these type of rooms don't have rates and availability - otherwise, it'll be sent to Google and it can cause issues.
Check the following article to learn How to Block Room Availability
This setting is applicable to customers that use Cloudbeds system in Portuguese or Spanish.
- Access Taxes and Fees tab and click to edit the applicable tax/fee applicable
- Check if the Tax/Fee name also have the English version
The prices don't show on the Google search view because the price won't show there until at least one business (an OTA or the property itself) runs an Ad on Google.
Check the following article to learn more: My property is connected but showing "Contact property for rates and availability"
Cloudbeds does not send info on extra guest pricing beyond the guests that are already included in the rate
Check the following article to learn more about Google Hotel Search restrictions: Google Hotel Search - Information about Restrictions
Additional Resources
- If after checking all the above topics, you couldn't find the reason, reach out to our support team with all the details and one of our customer coaches will help you to figure out.
- Click here to visit our dedicated section about Google Hotel Search on our knowledge base.
- If your property has been enabled on Google Hotel Search, but you are seeing a channel error on Cloudbeds Distribution page, click here.
