Google Hotel Search - Troubleshooting Checklist

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There can be several reasons why your property was not enabled on Google Hotel Search or, if already enabled, you cannot see your property on Google yet.

In this article you can find a checklist with some reasons that you must check if you are experiencing issues with Google Hotel Search.

Go through each topic below and make sure that your property has everything correctly configured.

Click on the arrows to expand the items and after checking, put a check mark on each topic to have a better overview about what you have already verified or not.

In case you property was not enabled on Google Hotel Search yet

In case your property was not enabled on Google Hotel Search yet, make sure that:

The following details between your Cloudbeds and Google My Business accounts must match:

  • Website
  • Address
  • Phone number
  • Postal code
  • City

Check further details on the following article: Google Hotel Search - All you need to know

At the moment, this type of business (for example, Vacation Rentals) are not eligible for a Google My Business Profile. Click here for further details from Google support.

The activation occurs weekly for a smooth and successful rollout. Click here for more details.

Keep an eye out for a in-app announcement on your Cloudbeds account to see if your account has been activated

If you have Google Hotel Search enabled, but cannot see your property or you are having issues

It happens when somebody else claimed your business account. Click here to check a knowledge base article from Google to learn more.

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The following details between your Cloudbeds and Google My Business accounts must match:

  • Property Name
  • Website
  • Address
  • Phone number
  • Postal code
  • City

Check further details on the following article: Google Hotel Search - All you need to know

On your Cloudbeds account, check if your Channel Distribution section is enabled.

If you are under the Onboarding process, please reach out to your Onboarding coach before making changes on your Cloudbeds account.

Properties that are using the setting Allow guests to book specific accommodations on mybookings are not eligible for Google Hotel Search connection.

Any accommodation Distribution allotments that have a value lower than booking engine allotments (if that setting is enabled) will not have those rooms sent to Google.

Check where to find this setting on the following article: Google Hotel Search - Frequently Asked Questions and Troubleshooting

If your Cloudbeds package includes this feature, we highly recommend you to keep the Allow Overbooking option disabled on your Availability Matrix page.

  1. Access your Rate Plans & Packages page
DEMO - Karina's Hostel - Rate Plans & Packages - Google Chrome
  1. Click to edit the rate plan interval in order to check the Seleable Accommodations (the number of rooms you assigned to this package)
DEMO - Karina's Hostel - Rate Plans & Packages - Google Chrome
  1. Your availability for these Rate Plans cannot be lower than for base rates in Availability Matrix.
DEMO - Karina's Hostel - Availability Matrix - Google Chrome

There can be some cases that you need to create categories for some conference halls, but these open rooms are not meant for selling on the booking engine or connected channels.

Make sure that these type of rooms don't have rates and availability - otherwise, it'll be sent to Google and it can cause issues.

Check the following article to learn How to Block Room Availability

Access the desired rate plan under Rate Plans & Packages page and make sure that the Website/ Booking Engine source was selected under the following drop-down.

DEMO - Karina's Hostel - Rate Plans & Packages - Google Chrome

This setting is applicable to customers that use Cloudbeds system in Portuguese or Spanish.

The Public Rate Plan name (applicable for Booking Engine) must have the English version added as shown below.

DEMO - Karina's Hostel - Rate Plans & Packages - Google Chrome

This setting is applicable to customers that use Cloudbeds system in Portuguese or Spanish.

  1. Access Taxes and Fees tab and click to edit the applicable tax/fee applicable
  2. Check if the Tax/Fee name also have the English version
DEMO - Karina's Hostel - Taxes and Fees - Google Chrome

The prices don't show on the Google search view because the price won't show there until at least one business (an OTA or the property itself) runs an Ad on Google.

Cloudbeds does not send info on extra guest pricing beyond the guests that are already included in the rate

Check the following article to learn more about Google Hotel Search restrictions: Google Hotel Search - Information about Restrictions

Additional Resources

  • If after checking all the above topics, you couldn't find the reason, reach out to our support team with all the details and one of our customer coaches will help you to figure out.
  • Click here to visit our dedicated section about Google Hotel Search on our knowledge base.
  • If your property has been enabled on Google Hotel Search, but you are seeing a channel error on Cloudbeds Distribution page, click here.
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