The [table] merge tag is a powerful tool used to automatically insert a complete, itemized breakdown of a reservation's charges (including room rates, taxes, and add-ons) directly into your customer emails.
However, this merge tag has a specific limitation: it is only supported within the default "Reservation Confirmed" email template.
If you are using a custom email template, the [table] tag will be ignored. To restore this functionality, you must revert to or re-enable the default template.
Restoring Functionality: Using the Default Template
Follow these steps to ensure you are using the correct template where the [table] merge tag is functional:
Navigate to Email Settings: Go to Account
->Settings
-> Email->Templates.
Locate the Default Template: Find the "Reservation Confirmed" template.
Ensure Default is Active:
If you previously disabled or replaced the default template with a custom version, you must re-enable or restore the original "Reservation Confirmed" template.
Edit the Template: Click the gear icon next to the "Reservation Confirmed" template to edit its content.
Insert the Merge Tag:
Place your cursor exactly where you want the itemized charges table to appear.
Manually type the merge tag:
[table](Note: While the drop-down list of available merge tags may not display "[table]", typing it exactly as shown will enable the functionality.)
Save and Test:
Save the updated template.
Send a Test Email to a reservation to verify that the itemized table with rates, taxes, and add-ons populates correctly.
Important Limitations
Unsupported in Custom Templates: If you prefer a completely custom layout, you cannot use the
[table]merge tag. You must either embed the default template or revert to using it entirely for this feature to work.Non-Customizable Content: The content inserted by the
[table]merge tag is a fixed summary of the charges. The table content itself cannot be customized or removed once the tag is used.
Comments
Please sign in to leave a comment.