The 'Void Payment' option has been removed for all processed payments posted in the Cloudbeds PMS (including reservation folios and House Accounts).This change standardizes how you correct payment errors and prevents discrepancies in your posted records.
How to Correct Payments
Instead of voiding, you must use Refunds or Adjustments, depending on the payment type and time elapsed:
| Payment Type | Correction Method | Important Details |
| Gateway Payments (Processed via Stripe, etc.) | Refund | These payments could never be voided; they must always be refunded. |
| Cash Payments | Void or Adjustment | Can only be voided within 24 hours of the charge. After 24 hours, you must use an Adjustment. |
| "Payment as Record" (Manual Entries) | Negative Adjustment | These entries must be corrected with a negative adjustment, not a void. |
When Can I Still Use 'Void'?
The Void operation is now reserved only for uncaptured transactions:
- Authorizations (Holds): You can still void an authorization (or hold) because no funds have been captured yet.
- Cash Payments: Only if the charge was posted within the last 24 hours.
Attempting to void a processed payment will now result in a system error. Please ensure your team uses Refunds or Adjustments for all payment corrections going forward.
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