Kiosk Mode: Enable Guest Self Check-In and Mobile Staff Check-Ins in Cloudbeds App

What is the Kiosk Mode?

Kiosk Mode - part of the Guest Experience feature - transforms your hotel lobby into a self-service check-in/check-out station using tablets. It helps guests avoid lines and allows your staff to provide personalized, mobile check-ins anywhere on the property.

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Benefits

• Faster Guest Experience: Reduce front desk wait times with self-service check-in/check-out.
• Staff Mobility: Let your team check in guests directly in the lobby or common areas.
• Enhanced Security: Built-in protections keep guest data safe and devices locked down.
• Flexible Payments: Collect payments at check-in and process outstanding balances at check-out.

Enable the Kiosk Mode in Cloudbeds Mobile App

1. Go to Guest Kiosk Mode settings
2. Configure your tablets with Guided Access (iOS) or Pinned App (Android).
3. Launch the Kiosk Mode and pin it.
4. Place tablets in your lobby or with roaming staff.

How Guests Use the Kiosk Mode

1. Approach the Kiosk Tablet in the lobby.
2. Authenticate quickly by entering the required information (Last Name, First Name, Arrival Date and/or Reservation ID).
3. If a guest has more than one active reservation, the Kiosk automatically presents a reservation selection screen.
4. Proceed with Check-in or Check-out:
   1. Check-in: Confirm details, verify ID with front camera, pay balance if required, receive room details.
   2. Check-out: Review final bill, settle charges, and get a digital receipt.
   3. If more reservations are available, the guest is prompted to select their next reservation. No logout or re-authentication is required. This process can be repeated until all reservations are completed.
5. Sign Out Securely: The system auto-logs out after inactivity or at session end.

How Staff Uses the Kiosk Mode

1. To Launch Kiosk Mode:
   1. Enable the Kiosk Mode (Guided Access (iOS) or Pinned App (Android)).
   2. Authenticate with the device´s PIN or biometric unlock.
2. To Exit Kiosk Mode: Enter the device’s PIN, password, or biometric unlock.
3. To Manage Settings: Access role-based kiosk settings in the Cloudbeds Mobile App (e.g., inactivity timeouts).

Security & Limitations

• Locked Environment: Guests cannot leave Kiosk Mode without staff intervention.  Only individuals with the device PIN/facial-recognition are the ones who are able to exit Kiosk mode.
• Device Security: Ensure you use secure mounts/enclosures, and properly secure your tablets, in order to prevent tampering or theft of your devices.
• No Tap-to-Pay (yet): Current version only supports traditional payment capture.
• Manual Setup: Staff must manually enable/disable Kiosk Mode on each device.