Sell Retail Products to Non-Guests through House Accounts

Overview

Hotels often offer branded retail products for sale - not only to registered guests but also to walk-in customers (e.g., T-shirts, tote bags, mugs, towels). The most cost-efficient way to process these transactions in Cloudbeds PMS is through a House Account. This workflow makes it easy to record sales, accept payments, and provide valid receipts. 

How to Process Walk-in Sales

1 - Set Up or Reuse a House Account

Create a dedicated House Account in Cloudbeds PMS (Learn More). 

• Suggested name: Retail Sales
• You can reuse this account for all future walk-in transactions.

2 - Post the Retail Item

1. Open the Retail Sales House Account folio.
2. Click to Add Item in the Add/Adjust Charge button
3. Add the retail item (e.g., T-shirt, souvenir).
4. Record the customer’s payment method (cash, card, etc.).
5. Click to continue

3 - Provide a Receipt

From the folio, either:

1. Print the folio, or
2. Generate and email a PDF invoice to the customer.

The receipt will show:

• Item description
• Quantity
• Price and tax
• Payment details

The sale will be recorded in this House Account for further reporting.