How to connect Basque Country Police Report (Ertzaintza)

• The Basque Country Police Report (Ertzaintza) integration supports two types of reports required by the Basque regional police: Partes de Viajeros and Reservas de Hospedajes.
• Cloudbeds provides this free integration to properties in the Basque Country region of Spain.

Before you start

• Go to Account Menu → Settings → Guests → Guest Information and make sure the template called “Spain” is selected. For more information, see Use Guest Information Templates for Government Data Compliance.

   

• If you don’t see the Guest Information tab yet, contact Support and request to enable it for your property. (This makes Ertzaintza-required fields mandatory when editing guest details after the reservation is created.)

• If you previously connected SES.HOSPEDAJES, go to Account Menu → Settings → Guests → Custom Fields and delete the legacy fields (if present): Soporte Doc. (SES), Parentesco (SES), Código Municipio (SES). These fields were created by an earlier integration and are no longer needed; removing them won’t erase historical values from past reservations.

   

⚠️ Compatibility Limitations with Cloudbeds Guest Experience

This integration is not fully compatible with Cloudbeds Guest Experience. Cloudbeds Guest Experience does not collect some guest details required for the police reports, including Last Name 2, Municipality Code, Parentesco, and Soporte Document. 

These details must be entered manually in Cloudbeds PMS by a property user for the integration to work correctly.

Connect the app

1. From your Account menu , click Apps & Marketplace

2. Search for “Ertzaintza” and click Learn More for Spain – Police Report (Ertzaintza).

   

3. Click Connect App.

   

4. Click Allow Access to grant the requested permissions.

    

5. After allowing access, you’ll be redirected to Connected Apps. Click App page.

   

6. Click Settings.

   

Configure the app settings

1. Complete the Ertzaintza fields as they apply to your property:
   • ¿Qué reportes para Ertzaintza deben ser generados para carga masiva? — Select which report(s) the integration should generate: both reports (recommended), only Reservas de Hospedaje, or only Partes de Viajeros.
   • Código de Establecimiento (Ertzaintza) — Required to activate reporting.
2. Click Submit to save.
   There is no success notification; the settings are saved after you click Submit.

How to disconnect

To disconnect, follow this guide: Marketplace – How to disconnect an app from Cloudbeds PMS.