This article explains how the Mossos d’Esquadra integration works in daily use: which guest details are required, how the report is generated, and how to diagnose and resolve the most common issues.
To connect the app, first complete the steps in How to connect Catalunya – Police Report (Mossos d’Esquadra).
Required Guest Details
Mossos d’Esquadra requires that certain guest fields be complete to report reservations, depending on the guest’s nationality and reservation status.
Reservations without contract (i.e. “confirmed”) — All guests
- First name
- Last name
- At least one contact method: phone, mobile, or email
Reservations with contract (i.e. “checked in”) — Spanish guests
- First name
- Last name
- Birthdate
- Municipality
- Street address
- ZIP/Postal code
- Country
- At least one contact method: phone, mobile, or email
- Document issuing country (only required for guests over 14 years of age)
- Document type (only required for guests over 14 years of age)
- Document number (only required for guests over 14 years of age)
- Document number 2 — Soporte Documento (only if document type is Identity Card/NIF and guest is over 14)
- Kinship (only required for guests under 18 years of age)
Reservations with contract (i.e. “checked in”) — Foreign guests
- First name
- Last name
- Birthdate
- City
- Street address
- ZIP/Postal code
- Country
- At least one contact method: phone, mobile, or email
- Document issuing country
- Document type
- Document number
- Kinship (only required for guests under 18 years of age)
These fields are not enforced at the moment of reservation creation; they become mandatory when you edit guest details. Use the Guest Information → Spain template to capture Mossos d’Esquadra–compliant fields.
Report Generation
Every day after midnight, the integration automatically:
- Pulls all newly created reservations (without contract)
- Pulls all reservations that were checked in (with contract)
- Validates all required guest details
- Generates the Mossos d’Esquadra report for those ready to be reported
The generated report will be available in Account Menu → Utilities
→ Documents
Troubleshooting
If a report is missing or an automatic submission fails, use the steps below to confirm configuration, identify data gaps, and retry with corrected information.
- Go to Account Menu
→ Utilities
→ Integration Sync.
- Review the most recent error entries reported by the Mossos d’Esquadra integration.
- Open an entry to identify the reservation or guest with missing/invalid data, then correct it in the PMS.
If a guest doesn't have the required details to generate a report, the report generation will fail.
Reports are generated only for dates with check-ins. If none occurred, generation is skipped by design.
Frequently Asked Questions
What happens after I correct a guest’s information?
Once all required fields are complete, the integration validates the data and:
- If the reservation is eligible for reporting, it will be included in the next scheduled report generation.
- Corrections are reflected in the next report run after midnight.
Why do reports show the payment method as “OTRO”?
The integration currently can’t access all the required details to fetch the payment type from the property. As a result, the app uses “OTRO” as the payment method for all reservations. A fix is planned for Q4 2025.
⚠️ Compatibility Limitations with Cloudbeds Guest Experience
This integration is not fully compatible with Cloudbeds Guest Experience. Cloudbeds Guest Experience does not collect some guest details required for the police reports, including Last Name 2, Municipality Code, Parentesco, and Soporte Document.
These details must be entered manually in Cloudbeds PMS by a property user for the integration to work correctly.
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