If your website is not working as expected — for example, it's down or the booking widget is not working — this guide will walk you through troubleshooting steps you can take before reaching out to support. Many issues can be resolved by checking a few key settings or making sure your domain and browser are properly configured.
1 - Check your Website Status
- Open your website in a private/incognito browser window to check if the issue persists.
- If the site appears offline or displays an error, proceed to the next steps below to identify the cause.
2 - Clear your Browser Cache
- Clear your browser’s cache and cookies (learn here how to clear cache)
- After clearing, reload your website and check if the issue is resolved.
3 - Check Domain and DNS Settings
- Visit this site.
- In the dropdown, select:
-
CNAME if checking a subdomain (e.g., www.example.com). It should point to
s.multiscreensite.com. - If checking a root domain (e.g., example.com). It should point to
35.172.94.1and100.24.208.97.
-
CNAME if checking a subdomain (e.g., www.example.com). It should point to
- If you see red Xs or incorrect values, contact your domain provider to verify and correct your DNS settings.
- You can also use this DNS configuration guide (EN) or (ES).
4 - Troubleshooting the Booking Widget
- Log in to your Cloudbeds account and check your availability, rates, and restrictions.
- Ensure that rooms and rate plans are active and available for the dates you’re testing.
- If the booking engine is working from Cloudbeds but not showing correctly on your website, contact Cloudbeds support for further help.
5 - Contact Support
- If you've followed the steps above and your issue is not resolved, reach out to our team.
- Include a detailed description of the issue and any troubleshooting steps you’ve already tried
- For faster support, go to support details, take a screenshot of the page, and share it with us.
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