For Cloudbeds properties in Europe and Mexico, we now automatically generate monthly Commission Statements to help you meet local accounting regulations. These regulations require an itemized, legally recognized statement of all fees deducted by your payment processor.
Overview
Regulations in both Europe and Mexico obligate hotels to issue or archive a statement detailing all fees deducted by their payment processor. This includes payment processing, chargeback, refund, and interchange-cost fees.
To simplify this for you, Cloudbeds now automatically generates this document. Your Commission Statements are delivered monthly as a PDF and are easily accessible for download directly from your Cloudbeds account.
Key Facts
| Item | Details |
|---|---|
| Who receives it? | All properties using Cloudbeds Payments in Europe and Mexico |
| Delivery date | 8th of every month |
| Period covered | Previous calendar month (e.g., April data is published on May 8th) |
| Where to find it | Menu→ Payments → Reports → Statements → Print or Export |
How to access
- Menu
- Payments
- Reports
- Click on three dots next to the needed statement
Select to Print or Export Comissions
Description
Your Commission Statement provides a clear breakdown of various fees:
| Label in PDF | Description | Where it appears in other Cloudbeds reports |
| Processing commissions | Payment-processing fees | "Payment Fees" (Monthly Statement or Payout Report) |
| Chargeback commissions | Chargeback fees | "Chargeback Fees" (Monthly Statement or Payout Report) |
| Refund commissions | Refund + Non-Capture Authorization fees | "CBP Assessments" (Monthly Statement or Payout Report) |
| Direct rates | Interchange-Cost-Plus fees | "CBP Assessments Cost +" (Monthly Statement or Payout Report) |
All fees shown on this statement have already been net-settled from your payouts. The PDF is provided for accounting compliance purposes only.
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