Cloudbeds Websites customers have the option to purchase their website domain through Cloudbeds.
Cloudbeds Websites Website Domain purchase is not supported in Brazil.
What are Domain Purchase Services?
Our Domain Purchase Services offer Cloudbeds Website customers a seamless solution for acquiring and managing custom domains. This service includes:
- Domain registration
- Monthly hosting
- Support for domain transfers and cancellations.
- Our website team will manually handle all domain management through the CB Website portal.
Why Offer Domain Purchase Services?
- Enhanced Customer Convenience: Simplifies the domain acquisition and management process for customers, reducing the need for multiple service providers.
- Comprehensive Support: Provides customers with dedicated assistance for all domain-related issues
- Integrated Billing: Streamlines billing by adding domain fees to existing CB Website customer accounts.
- Operational Flexibility: Offers customers the ability to transfer domains anytime before renewal, maintaining control over their online presence.
Pricing
- We charge a one-time setup fee and a monthly hosting fee as long as your website service is active.
- For domain transfers and cancelations, a one-time cancelation fee will be charged.
- Consult your website specialist during onboarding or contact support to inquire about Cloudbeds Websites Domains Pricing.
Cancelations and Refunds
- If a customer cancels or downgrades their website service, the website team will turn off the domain auto-renewal via our management console, and the website will be unpublished.
- If the customer cancels and does not request a transfer by the expiration date, the domain will be released.
- No refunds will be given at any point for non-use of purchased domains.
Domain Registration and Management
- Registration: The Websites team will handle domain registrations manually via Cloudbeds Website platform.
- Billing: Domain package fees will be added to your billing portal by our team.
- Cancellation/Downgrade: Auto-renewal will be turned off, and the website unpublished. Domain manually removed from customer Website.
- Domain Transfers: Team confirms cancellation with billing and guides the customer on transferring the domain.
Customer Support
Primary Contact: Websites Team.
Email Hosting Considerations
- Separate Setup: Customers must use external providers like Microsoft 365 or Google Workspace for email services.
- Support: The website team provides guidance and DNS setup assistance only.
FAQ
Customers should contact the website design team or their dedicated website coordinator to purchase a domain. The team will manage the registration process through CB Websites and add the domain package to the customer's billing via billing request.
If a customer cancels or downgrades their website service, the domain's auto-renewal will be turned off, and the website will be unpublished. The customer can request a domain transfer before the renewal/expiration date. No refunds will be provided for non-use of purchased domains.
Customers should contact the website design team to initiate a domain transfer. The team will confirm the cancellation with the billing team and provide the necessary steps for transferring the domain to the customer's chosen hosting provider.
Email hosting is not included. Customers will need to set up email services separately through providers like Microsoft 365 or Google Workspace. The website design team can offer guidance for this setup.
The Amplify Websites Team will manage all customer inquiries and issues related to domain management.
This new service aims to enhance the overall customer experience by providing a simple and efficient way to manage domains. Please ensure all team members are familiar with the process and are ready to assist customers with any questions or issues that may arise.
Comments
Please sign in to leave a comment.