Connect Hospitality Solutions to Cloudbeds PMS

Gabriela Garcia

Updated December 19, 2025 14:30

Hospitality Solutions (formerly SynXis by Sabre), is a widely used Central Reservation System (CRS) solution that supports complex distribution across GDS, OTAs, Call Centers, and direct booking engines.
Cloudbeds offers a Basic 2-Way Integration with Hospitality Solutions, allowing properties to sync availability, rates, and inventory (ARI) from Cloudbeds to Hospitality Solutions, and receive reservations from Hospitality Solutions into the PMS.
This integration enables properties of all sizes, especially mid-market and independent hotels, to centralize reservation management and streamline distribution strategies without incurring any additional costs.

Cloudbeds now supports both two-way and one-way (custom) connections for this channel. During setup, you will see a Connection Type step where you can choose between Full Connection (standard 2-way sync) or Custom connection (partial or one-way sync).

The Custom connection option can be enabled upon request. To learn more about supported options and how to configure them, see Configure Connection Types for Channel Managers and CRSs (Full, One-Way, and Custom Connections).

Connecting process

Step 1 – Getting Started

If you don’t yet have an account on the channel:
First, you need to create an account via the sign-up link or contact their customer support.
If you already have an account on Hospitality Solutions (formerly Sabre) and would like to integrate with Cloudbeds, proceed with Step 2.

Step 2 – Request the integration to Cloudbeds PMS

If you’re interested in using Hospitality Solutions with Cloudbeds:

Contact the Hospitality Solutions team to request the Cloudbeds PMS integration at shscustomercare@sabre.com
Hospitality Solutions will guide you through setting up PMS codes for rooms and rate plans in the Hospitality Solutions extranet. These can be custom codes or full-name.

Once setup is completed, Hospitality Solutions will email our Support Team to confirm your property is ready for activation. Once confirmed, the channel status will change to Ready for mapping in Cloudbeds, and you can proceed with the next step.

Step 3 – Start mapping Hospitality Solutions in Cloudbeds PMS

Access your Account , go to Settings and click Distribution
Open the Discover tab and find SynXis or Hospitality Solutions
Hospitality Solutions should be marked as Ready for Mapping; click to complete the mapping

If you don't see Hospitality Solutions' status as Ready for Mapping - the connection is not ready yet.

Map your rooms. One Cloudbeds room should be mapped to one channel room.

Check this article for more information about the mapping process: Room mapping guidelines

Rate Plan Mapping. Cloudbeds rate plans can be mapped to corresponding rate plans in Hospitality Solutions.

Base Rate Adjustment (Optional). You can apply rate adjustments per room type for the Hospitality Solutions channel (e.g., increase or decrease rates by percentage or amount). When completed, click Continue, or leave it at zero if you want to skip it.

Extra Settings. During this step, you can set rates for extra adults and children. Save and continue.

Occupancy-based pricing supports rates for up to 5 guests. For properties accommodating more than 5 guests, additional per-person pricing should be configured in the 'Extra Settings' step during the connection setup. Additionally, be sure to specify tax settings to indicate whether taxes are included in the rate.

Once all configuration steps are completed, the Hospitality Solutions connection status will automatically update to Enabled and the Cloudbeds system will notify the Hospitality Solutions team via an automated email that the integration is active.
❗Hospitality Solutions may perform a brief test session with you to verify ARI (Availability, Rates, and Inventory) synchronization and to conduct test reservations.

Important considerations

Reservation Details

A few new fields related to CRS reservations are displayed on the reservation's header and in the "show more" section. Note that these fields provide additional information and do not impact the reservation process.

For instance, the voucher information is not automatically applied to the reservation folio. If there are any necessary changes to the reservation folio, the property staff must apply them manually.

Supported Features

Advanced Channel Rates allow you to sync multiple Cloudbeds rate plans to multiple rate plans on a channel. If this feature is not yet enabled for you and you would like it activated, contact Cloudbeds Support.
Close Days: Stop the sale of channel accommodations on a daily basis. Use the "Accommodation Blocked" setting on the Availability Matrix to control this setting.
Closed to Arrival: Prevent guests from arriving on a specific date. Use the Availability Matrix to control this setting.
Closed to Departure: Prevent guests from checking out on a specific date. Use the Availability Matrix to control this setting.
Minimum length of stay: The minimum number of nights a guest must stay when arriving on a specific date. Use the Availability Matrix to control this setting.
Maximum length of stay: The maximum number of nights a guest can stay when arriving on a specific date. Use the Availability Matrix to control this setting.
Credit Cards: Credit card information may be included in reservations from this channel.
Cancelations: Channel sends reservation cancelations to Cloudbeds directly.
Modifications: Channel sends reservation modifications to Cloudbeds directly.
Booking Cutoffs: Stop the sale of inventory a specified number of days before check-in. Setting a value of "0 days" means that guests can book up to the day of arrival (unless you have "Allow Same-Day Bookings" disabled under Cloudbeds General Settings). A value of "1 day" means that inventory will be sold on the channel until 11:59pm the day before arrival. Also known as Minimum Advanced Booking Offset.
Last-Minute Booking: Begin the sale of inventory a specified number of days before check-in. A value of "2 days" means that guests can only book a rate beginning 2 days before the check-in day and no sooner. This is useful for last-minute promotions. Also known as Maximum Advanced Booking Offset.
Per Person Pricing: Also known as Occupancy-based Pricing.
Guest Marketing Opt-in: Captures and stores the guest’s marketing email consent sent by the channel on the reservation guest profile, helping properties maintain GDPR compliance without manual updates.