Lightspeed L POS- Frequently Asked Questions

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Lightspeed L POS is a сloud-based POS system which will help you manage staff, serve customers and monitor performance. Check Lightspeed L POS - Connection Guide for further details.

Frequently Asked Questions

If I have 2 myfrontdesk accounts with 2 different locations, am I able to use only 1 Lightspeed account?

As of now, the integration requires one Lightspeed account for every Cloudbeds account/location.

What's the process to void/cancel a charge to room once sent?
  • If the charge is cancelled in Lightspeed - it will automatically be voided in Cloudbeds.
  • If the charge is voided in Cloudbeds - it will not automatically update Lightspeed. Contact Lightspeed for further details.
Does myfrontdesk support full revenue push? (both transactions that are paid in the POS and "charge to room")

Yes, we currently, "charge to room" transactions, and transactions that are paid "at the bar/restaurant" will be sent to the myfrontdesk House Account.

Does the Cloudbeds/Lightspeed integration support multi-accounts?

No.

One to multiple, or multiple to multiple setups are not supported. A Lightspeed restaurant and myfrontdesk property have to be connected 1 to 1.

How do I set up revenue? (Via floor + category or multi-account)
  • Floor categorization does not exist within myfrontdesk and multi-account is not supported
  • Segmentation would be by item category. Here's an example of how transactions are displayed in myfrontdesk reports:

Note: Inventory is not synced between Lightspeed and myfrontdesk.

Does Lightspeed support room charge updates? eg. Add tip, or Void Payment.
  • Lightspeed supports tipping, it is added to the folio as "Gratuity".
  • Voids can be done in Lightspeed app and if you void the charge on the Lightspeed, the charge will be also voided on your myfrontdesk account.

Example of Tip added to the House Account:

Does Lightspeed/Cloudbeds integration work with a liteserver?

Yes! Contact Lightspeed for further information

The LiteServer is a hardware that allows Lightspeed to work offline. It maintains a local database and continually backs up your data to Lightspeed's servers. For more information, visit this article.

How does Lightspeed handle adjustments and voids?
  • Adjustments are not possible at the moment. This would be a future improvement on the Lightspeed side.
  • Voids can be done in Lightspeed app and if you void the charge on the Lightspeed, the charge will be also voided on your myfrontdesk account.
  • Regular voids on myfrontdesk's folio remove the item from the folio and it's only visible in the Transactions Report
  • Voids from Lightspeed app works different - The void remains on the folio as shown on the screenshot above
  • Items posted by Lightspeed can't be voided on the myfrontdesk folio directly. This is so that records are as consistent as possible between POS and PMS.
How do items from Lightspeed appear inside myfrontdesk folio?

Each item will be listed individually inside the folio.

All the items ordered by a guest can not be posted as one transaction - All transactions will be posted as a separate transaction.

What happens if an item in Ligthspeed is renamed?

Myfrontdesk will keep the original name of the item in order to maintain the historical record of the item.

In such cases, we recommend you to create new items when the item name requires changing.

Check out this article for further information how to create a new item: Items & Categories Overview

Why are the transactions made on Lightspeed not showing up on myfrontdesk
  • Charges made to room will take about a minute.
  • Charges that are not linked to any room, will be synced every 5 minutes with the House Account.
Is it possible to post an item at a later time on Lightspeed?

Yes, as long as the guest is still in-house (checked-in) it is possible to post an item later.

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