As of August 17th 2020, Airbnb will no longer send any guest emails for reservations, but you can still use Airbnb messaging and phone numbers. Check below further details about this change.
On the following Airbnb article you have all you need to know about contacting guests: An update for hosts who use the guest email feature
If you want to continue sending emails to guests, you need to access your Airbnb extranet and follow the steps below:
- Click on 'Account'
- Access 'Professional Hosting tools'
- Click on the toggle 'Allow me to email documents to guests' to enable this option again