The connection between myallocator (channel manager by Cloudbeds) and Booking.com can only be controlled through your Booking.com extranet. Cloudbeds support team cannot disconnect the channel manager from Booking.com on your behalf.
Until this process is completed by the property, Booking.com will continue to allow the channel manager to control your property's rates and availability.
How to deactivate the connection
Login to your Cloudbeds PMS account
- Click on Channels
- Next to Booking.com channel, click on the green button Enabled
- Click on Disable Channel
Read the warning message carefully and click on 'Confirm'
Disabling the channel will stop rate and availability updates from the channel manager and new bookings will no longer be imported. This process does not stop rooms from being bookable on Booking.com
Once you confirm, proceed with Booking.com Instructions below
Login to your Booking.com extranet
- Click on the Account icon in the top right-hand corner
- Choose Connectivity Provider from the drop-down
- Click on Disconnect
Follow the rest of the Booking.com instructions and if you have further questions about Booking.com extranet, please contact Booking.com support team directly.