Loyalty Program For Your Guests


Create a promo code for a 99.9% discount to be used by your loyal customers who have already paid for the booking, but could not stay at your property due to COVID-19.  They will be able to use the code in their next booking.

1. Configure the promo code
  1. Open your myfrontdesk account and go to 'Rate Plans & Packages' page
  2. Click '+New Rate Plan'
  1. Give an external name (which will be made public) and an internal name (for internal purposes) to your package
  1. Select 'Derived plan'
  2. Select the minus sign ("-") and percentage ("%"), since we will give a percentage discount in relation to the base rate
  1. Promotion Code: Select 'Yes' and enter the code the guests can use to obtain the discount
  2. Select any add-ons to be included in the package if there are any items or services you can provide
  3. Select the applicable sources the rate plan in which the rate plan will be available
  • Mybookings (Website / Booking Engine)
  • Direct Bookings (Walk-In, Phone, Email)
  1. Inclusions: Mention everything that this package includes Ex. Breakfast, Shuttle, etc.
  2. PoliciesEnter the package policies

Ensure that all the terms and conditions of this promotional rate are very clear to avoid any misunderstanding with the guests.

  1. Image: Upload an image to promote this rate plan
  1. Under the 'Availability' section, click 'Add Interval'. We will add the periods in which the package is in effect
  1.  Select room types in which this package will apply
  2.  Select the start date of when you are planning to reopen your property to the guests. Then, select the end date of the promotional package
  3.  Enter the restrictions for the package if needed (not mandatory)

Useful Knowledge Base Articles: Rate Plans and Packages Restrictions Overview

  1.  Scroll down and click 'Add Interval'
  2.  Then, click 'Save'
  1. Lastly, it is also recommended to access your booking engine and test the promo code

Click the following article if you need to edit or delete the package: How to save, edit or delete rate plan

2. Share the promo code with your guests

You may access the particular reservations in which you would like to share the promo codes. Send the promo code by email using the 'Compose Message' feature.

More details about Compose Message functionality can be found in this article: Sending Email From Reservation

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