Cloudbeds Release Notes (September 2019)

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Cloudbeds is releasing an update to the myfrontdesk system in September 2019. This update includes:

  1. Custom Currency Conversion Rate Settings for Channels
  2. Cancellation Fee Added to Cancellation Emails
  3. Guest(s) Gender now Displayed on Reservations
Custom Currency Conversion Rate Settings for Channels

You are now able to set custom currency conversion values for channel rate updates directly inside myfrontdesk! However, keep in mind that this is only applicable to rate updates sent to channels, not booking engine mybookings.

These currency settings only affect rates being sent to channels, not for rates in bookings received from channels.

For more details on how to manage channel currencies inside myfrontdesk, please refer to these articles:

How to Set Custom Conversion Rates for OTAs

Currency Conversion Information

Cancellation Fee Added to Cancellation Emails

The cancellation fee will now be displayed in reservation cancellation emails, in addition to being shown directly in the reservation on myfrontdesk.

Note: We will only display this for OTAs that send us this information - It doesn't apply for direct bookings.

If a reservation is canceled and the fee comes in as a zero value, we will show that on the reservation. This just means that the reservation was canceled but per your policy on that channel, no cancellation fee was applied to the now-canceled guest.

To learn more about OTA cancellation procedures, please refer to this article.

Guest(s) Gender now Displayed on Reservations

For channels that send us information about customer's gender, as well as, the count of males/females per reservation, myfrontdesk will now display that information inside the reservation. Customer gender will now be displayed on the 'Guest Details' section while the count of males/females will show on the header of the reservation.

This is only available for OTA reservations and only for OTA's that do send us this information. It is also not possible to edit this information inside myfrontdesk.

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