Cloudbeds is releasing an update to the myfrontdesk system in July 2019. This update includes improvements to Ingoibibo Pricing/Commissions, new option to setup breakfast on myfrontdesk and also how Booking.com guests name is imported to our system. Please check all the details below.
Ingoibibo is one of our largest Indian channels and includes connections to Goibibo, Makemytrip, HotelTravel, and Easytobook. Previously, the reservation pricing breakdowns for this channel have needed an overhaul, so in this release we have done two things:
1- Ingoibibo commission
The Ingoibibo commission broken out of the Sub Total for the reservation was fixed.
2 - Ingoibibo Reservation Subtotals
This release optimized Ingoibibo reservation subtotals to dynamically include or exclude Indian Goods & Services Taxes (GSTs), depending on whether or not the property has already applied an exclusive GST (including CGST, IGST, TGST, SGST) to Ingoibibo under Third Party Sources. This calculation will help ensure that the Balance Due is correctly displayed.
Although this release dynamically includes or exclude GSTs, if you are connected to Ingoibibo channel, go ahead and double check if your taxes and fees were set up correctly:
- Access Taxes and Fees tab
- Make sure that your GSTs taxes were added as 'Inclusive' and not as 'Exclusive' under category column
- If you need to make changes, go ahead and visit this article to know how to Edit Taxes and Fees
For several channels - including CTrip, HRS, Reconline, TripAdvisor, and Tiket.com - it is important to know whether nightly rates include or exclude breakfast. Previously, this option has not been available on myfrontdesk, which could lead to incorrect rates.
For now on, you can find this setting under General System Settings page where they can select one of the three options: Breakfast Not Available, Breakfast Included in Nightly Rate, Breakfast Excluded from Nightly Rate.
This setting only affects rates being sent to the following channels CTrip, HRS, Reconline, TripAdvisor, and Tiket.com - It does not affect rates set in booking engine mybookings or other connected channels
For further information, please check this article: How to add Breakfast Inclusive / Exclusive Option for Channel Distribution
Booking.com allows reservations to be made by the guest themselves or by another person (e.g. travel agent) on behalf of the guest.
Previously, reservations made on Booking.com on behalf of another person would display the name of the person making the reservation in myfrontdesk, not the name of the actual guest. This has been updated to show the true guest name and avoid any confusion at time of check-in.