What is the meaning of the 'Origin' field on reservation details page?


The purpose of the Origin field is to display the Original Booking Source used by the guest to make the reservation. The most common values this will take will be a website (OTA) or a Travel Agency name.

Please check the following scenario as an example:

Expedia is a brand that owns many subsidiary booking websites such as Orbitz, Travelocity, and Hotels.com, among many others. When a booking is made on one of those subsidiary sites, it is sent through the Expedia API and appears as booking with a Source equal to ‘Expedia’ despite having originated from Orbitz, Travelocity, Hotels.com, etc. This new field will now show that original booking source so that the front desk staff can reference this information. Check out the example below.

Please note:

  • Note that reservations will not always display this field. It will only appear if it has been sent by the channel, and then in turn sent to myfrontdesk by myallocator (channel manager by Cloudbeds)
  • At the moment, there are no reports that show the Origin field
  • It's not possible to edit this field manually
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