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Reservations - What is the Meaning of the 'Origin' Field on Reservation Details Page?


The Origin field displays the Original Booking Source used by the guest to make the reservation. The most common values this will take will be a website (OTA) or a Travel Agency name.

Check the following scenario as an example:

Expedia is a brand that owns many subsidiary booking websites such as Orbitz, Travelocity, and, among many others.

When a booking is made on one of those subsidiary sites, it is sent through the Expedia API and appears as a booking with a Source equal to "Expedia" although it was originated from Orbitz, Travelocity or

The Origin field will show the original booking source and the front desk staff can reference this information. 

Check out the example below:

  • Reservations will not always display this field - It will only be displayed if it has been sent by the channel, and then in turn sent to Cloudbeds PMS by myallocator (channel manager by Cloudbeds).
  • At the moment, there are no reports that show the Origin field.
  • It's not possible to edit this field manually.

Google Hotel Search Reservations

In case of Google Hotel Search (where the reservation was made from within the booking engine), the Origin is the search engine from where a customer was redirected to your booking engine.

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