Connecting Tiket.com to myfrontdesk

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Tiket.com is one of the largest OTAs (Online Travel Agents) in Indonesia that provides and facilitates online ticket ordering and purchasing for accommodations, transportation, events, and attractions. Tiket.com allows users to find information on your products, place an order, and make secure online payments through various payment systems and advanced booking facilities.

Things you should know before you get started:

  • Please check the FAQ section before connecting to check channel's limitations

How to connect Tiket.com to myfrontdesk

Step 1 - Getting Started
  1. If you don’t have an account at tiket.com:
    First of all, you need to create an account at tiket.com. Here's the sign-up link: https://www.tiket.com/connect/register
  2. If you do have an account at tiket.com:
    Go ahead and proceed with Step 2
Step 2. Select/Enable myallocator as Channel Manager at Tiket.com

To activate Tiket.com, approval must first be requested. The channel requires activation requests to come directly from myallocator's channels page (channel manager by Cloudbeds) or from a Tiket.com Market Manager (Market Managers must send an email to support@cloudbeds.com)

To request approval within myallocator's channels page, please follow the steps below:

First, access your myfrontdesk account:

  1. Click on the gear icon
  2. Access Channels tab
  3. Search by Tiket.com and click on 'Not Setup'
  4. Enter your email and Click Enable

    An activation message will be sent to tiket.com directly!

NOTE: Ensure that the email entered is checked often and ideally the one associated with you Tiket.com extranet account.

Once the request has been sent, the channel status will change to 'Awaiting Activation' while Tiket.com processes this request.

Wait for myfrontdesk Support team to confirm the connection

When Tiket.com confirms the connection, they will email the Cloudbeds support team with a Hotel Key and we will enable the connection for you.

Do not worry, you will receive an email notifying you that Tiket.com is ready for mapping!

Step 3. Start mapping Tiket.com in myfrontdesk

1. Go to myfrontdesk and open the Channels page

2. If you have correctly completed the steps above, Tiket.com will be displayed on your channels list as 'Ready for mapping'. Click on the yellow button to proceed.

3. Click NEXT to continue

4. Select Tiket.com rooms from the drop down which correspond to myallocator (channel manager by Cloudbeds) rooms and click NEXT when completed.

For detailed information about the mapping process please check this article: Distribution Channel Mapping Guidelines

5. Add Base Rate Adjustment for each room type if needed. Click NEXT when completed or if you want to skip.

6. Tiket.com requires properties to specify if breakfast is INCLUDED or EXCLUDED (extra charge) in the rates being sent from myfrontdesk to the channel. This value must match the breakfast option setting selected on the tiket.com extranet or you will experience an issue in channel sync.

You're done!

7. Perform a Full Refresh to send rates/availability from myfrontdeskto the channel

Step 4. Adding Breakfast Inclusive / Exclusive Option

For several channels - including Tiket.com it is important to know whether nightly rates include or exclude breakfast. Check below to check how to setup this option:

How to add Breakfast Inclusive / Exclusive Option for Channel Distribution

Frequently Asked Questions
Which features does this channel support?

Tiket.com supports:

  • Automatic adjustments;
  • Minimum length of stay;
  • Closing rate plan for bookings;

Tiket.com does not support:

  • Automatic adjustments for cancellations;
  • Maximum length of stay;
  • Close days for arrival;
  • Close days for departure.
Can I simply send an email to Cloudbeds support team requesting Tiket.com activation?

No. To activate Tiket.com, approval must first be requested. The channel requires activation requests to come directly from myallocator's channels page (channel manager by Cloudbeds) or from a Tiket.com Market Manager.

Please follow the Step 2 from this article to request Tiket.com activation correctly.

Have more questions? Contact Support

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