We are improving security around credit card password retrieval and login page in Cloudbeds. We are using technology provided by Google that is deployed on thousands of websites around the world and used by major financial institutions and other businesses that store sensitive information called reCAPTCHA.
At the bottom right corner of both screens, reCAPTCHA has an algorithm attached to it that attempts to detect the likelihood of someone accessing the page being a human vs a robot by observing the user behavior.
reCAPTCHA on the credit card password retrieval page
reCAPTCHA on the login page
This security feature works based on how likely the interaction is with a human or a robot and sometimes you may be required by Google to undergo a challenge that asks you to verify you're a human.
reCAPTCHA does not work for China - Properties located in China may be required by Google to undergo a challenge that asks you to verify you're a human as shown below.
Typically these challenges can be completed in a few seconds. If you find the challenge too difficult just skip the challenge and move on to the next challenge.