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How to Connect Viagio (former HostelCulture) with Cloudbeds PMS


This article will show you step-by-step instructions to activate your Viagio account with Cloudbeds PMS.

Step 1 - Getting Started
If you do not have an account with Viagio

If you do not have an account yet with Viagio, you can create an account from within Cloudbeds PMS using our Express Registration feature.

In Cloudbeds PMS:

  1. Channels
  2. search for Viagio
  3. click Not Setup, Click To Setup
  1. Select CREATE NEW LISTING - If you wish to create new Viagio account from Cloudbeds PMS
  1. Agree to the Terms & Conditions
  2. Click CONTINUE

Now, that your account has been created, you will receive a confirmation e-mail with further instructions to your e-mail address (Cloudbeds PMS registered email address) to confirm the account. 

  1. Click Confirm your registration button from the message
  2. Then you will be redirected to Viagio page to create account password.

If you try to create a Viagio account using the Express Registration feature and already have a Viagio account for your property, you will receive the following error:

In Cloudbeds PMS:

  1. Go back to Channels page
  2. Click on Viagio Setup Completed
  1. Since you created the Viagio account within Cloudbeds PMS, it will automatically input the Hotel ID and Password
  2. NEXT
If you do have an excisting account in Viagio
  1. Login to your Viagio back office:
  1. Locate your Viagio Property ID
    In the example below, the Property ID is: 1234
  1. Login to Cloudbeds PMS and go to Channels
  2. Navigate to Viagio
  1. Enter your login information: Property ID and Viagio back office password
  2. Click Next
Step 2 - Start mapping Viagio in Cloudbeds
  1. Map your rooms together
  2. NEXT

If you need to add a new room type after you have already created your Viagio using the quick connect feature, you will need to manually add the room to Viagio and Cloudbeds PMS and map the rooms, starting at step 4.

  1. Add a Base Rate Adjustment for Viagio - this is an optional step
  2. NEXT

You are done! A full inventory refresh has now been sent to Viagio to ensure that your property’s availability and rates are synced on the channel.

Frequently Asked Questions

What features does this channel support?

Viagio supports:

  • Minimum length of stay
  • Maximum length of stay

Viagio doesn't support:

  • Advanced Channel Rates
  • Close Day (Stop Sell)
  • Closed to Arrival
  • Closed to Departure
  • Cutoff
  • Last-Minute Booking
  • Credit Cards
  • Modifications
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