How to Connect AdsHotel to myfrontdesk

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AdsHotel is Metasearch Management Platform for Hotel Ad Campaigns. It allows users to connect property directly to several metasearch engine channels: Google Hotel Ads, Trivago, Tripadvisor, Kayak, SkyScanner, Nozio, Swoodoo, and Wego (these connections need to be done within the AdsHotel Extranet).

It uses an easy-to-understand interface to make ad campaign management simple and drives direct bookings to your property through your Booking Engine (mybookings).

With AdsHotel, you have a central dashboard to track your ad spend, optimize your campaigns, and easily set your budget by channel. And if you are new to budget management overwhelms you, Ads Hotels offers AI technology to help you make strategic decisions.

AdsHotel Official Website

AdsHotel Knowledge Base (requires username and password)

General Information about Metasearch Channels

Things you should know before you get started:

  • Please note that bookings will not come to myfrontdesk in the same way that a normal channel sends bookings, in the sense that they will not come in directly from AdsHotel. Instead, reservations will come directly through your booking engine and will appear with your booking engine as reservation source in your reservation list (not with a source = AdsHotel, Google, Trivago, Kayak, etc.)
  • How AdsHotel connection works?

How to connect AdsHotel to myfrontdesk

Step 1. Checking your booking engine compatibility with AdsHotel

In order to connect AdsHotel to myfrontdesk, you must have a compatible internet booking engine (for example, mybookings). All Metasearch Engine channels accessed via AdsHotel utilize a direct booking strategy that pushes all bookings to your property via your booking engine.

If you already use mybookings - you can proceed to step 2.

  • If you use another booking engine (not mybookings), we cannot guarantee the compatibility with AdsHotel. Please speak with your AdsHotel account manager to determine compatibility or contact our support team at support@cloudbeds.com to know how to start using mybookings.
  • BookNow (free booking engine for myallocator) is not a compatible booking engine to use with AdsHotel. If you use BookNow as your current booking engine, you must upgrade before using this channel to a compatible booking engine like Cloudbeds’ mybookings.

    Check this article, if you want to learn more about myfrontdesk booking engine - Mybookings Booking Engine Overview and FAQ
Step 2. Connecting AdsHotel in myfrontdesk

You may use your access credentials to connect AdsHotel to myfrontdesk using the steps below:

  1. Login to myfrontdesk and go to Manage (gear icon)
  2. Open Channels page
  3. Search for AdsHotel and click on 'Not Setup' button
I do not have an account on AdsHotel
  1. Click on 'Create a new account on AdsHotel'

2.     Check the box 'I have read and agree to the terms & conditions for AdsHotel'
3.     Click on 'Create AdsHotel Account' to proceed

4.   Then you will receive the following message below informing that AdsHotel will contact you in the coming days with next steps to follow:

If no one has contacted you within 3 business days, you may reach out to support@adshotel.com.

5.   AdsHotel will walk you through the necessary setup steps and, when ready, they will provide the credentials. Once you receive the credentials, proceed with next steps below 'I already have an account on AdsHotel'

Error Message: Your Property is missing some required details...

If you are creating your AdsHotel account and got the following error message, please get in touch with Cloudbeds support team at support@cloudbeds.com

Slack | kb_requests | Cloudbeds | 21 new items
I already have an account on AdsHotel

You may use your access credentials to connect AdsHotel to myfrontdesk using the steps below:

  1. Click on 'Click on 'I have an account on AdsHotel'
  2. Enter the credentials provided to you by AdsHotel team and click Next
  3. Follow the mapping process: map the room type in myfrontdesk with room type in AdsHotel

4.     Add Base Rate Adjustment, if needed*

* Please note: It's recommended not to use base rate adjustment for AdsHotel: the search engines (supported by AdsHotel) will redirect your guest to mybookings which displays Base Rates by default. If the rate sent to search engine will be higher or lower than in mybookings - it can cause confusion for your guests. If you have Rate Plans available publicly on mybookings - you can enter base rate adjustment here, but note that adjustment is sent for the rates for all the dates in the future, while rate plan can be available only for a certain period.

5.    Done! Keep the box on the last mapping page checked to send Full Refresh to the channel

Step 3. Add AdsHotel as Reservation Source
  1. In myfrontdesk go to "Reservation Sources" page
  2. Open "Third Party Sources" tab
  3. Next to source "OTA" click "+Add New"
  4. Select "AdsHotel" from the dropdown menu
    You can also apply tax/fee on this page for the reservations coming from this source
  5. Click SAVE when finished
Receiving bookings

Please note that bookings will not come to myfrontdesk in the same way that a normal channel sends bookings, in the sense that they will not come in from AdsHotel. Instead, reservations will come directly through your booking engine (please see section "How Connection Works" in this article above)

If you are using mybookings, the reservation should appear with a Source "AdsHotel" in the reservation even though this booking is NOT coming to you from the AdsHotel channel directly (but rather through your booking engine via Google, Trivago, Kayak, etc.).

IMPORTANT: the reservation source will be marked as "AdsHotel" ONLY if you have this source set and enabled on "Reservation Sources" page, otherwise its source will be set to "Website"

See how to set up this source in "Connection Guide" above (step 4)

Check this article, if you want to learn more about myfrontdesk booking engine - Mybookings Booking Engine Overview and FAQ

Troubleshooting

"The OTA cannot provide rates for the property" Error

Please reach out to AdsHotel team when dealing with this error as it is related to your agreement with them.

Have more questions? Contact Support

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