Canceling a Trial Package/Product

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This article will walk you through the steps of canceling a Trial product that you no longer wish to use.

To Begin - Determine if your Package/Product is Trial or Active:

Active Packages

It is only possible to cancel a Trial Product if the Product is still in the Trial Period.  Once the Trial Period ends, the Product will become Active and you will be charged for the Product.

To cancel an Active Package/Product, please email billing@cloudbeds.com to request cancellation.

Trial Packages

If your Package/Product is in Trial status, you may follow the steps below to cancel the Trial.

1. Once signed into Cloudbeds, Access the Billing Portal within your Cloudbeds account

1.1. Choose Current Packages from the Menu
1.2. Find the Trial Package that you want to cancel, and click "Cancel This Trial"
1.3. Confirm the Cancellation by clicking Yes
1.4. Billing on the Trial Package will be suspended until the cancellation is processed

Once you request cancellation you will not be charged for the Trial Product, even if your Trial ends before our Support team confirms the cancellation.

1.5. Cloudbeds Support will confirm your cancellation within 48 business hours
Have more questions? Contact Support

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