OTA cancellation is missing in myfrontdesk


If booking was originally created on OTA/channel before prior to connecting to myfrontdesk and the room booked by guest is not mapped between our system and the channel - the cancelled reservation will not appear in myfrontdesk. The user will only receive a notification about cancelled reservation.

*If the guest cancels a booking made on channel prior to connecting with myfrontdesk and the room booked is mapped - a reservation will be created in myfrontdesk system with status 'Cancelled' applied automatically,

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