🧠Reporting navigation may look different in your account
Cloudbeds is updating how reports are accessed in the PMS. Depending on your property and rollout stage, you may see either the consolidated Reporting menu experience or the newer Reporting Homepage experience.
This change affects where reports are accessed, but it does not change the report data, calculations, filters, permissions, or financial logic.
If the navigation shown in this article does not exactly match your screen, refer to these guides for the latest reporting navigation experience:
Use those articles to identify the reporting layout available in your account before following the navigation steps below.
This report shows a breakdown of the total of reservations created per country. You can check the total reservations created today, this week, this month, and all-time or custom reservation dates.
Access
 By default, the Property Owner has access to Production Reports. The rest of the users can be given permission to access by the Property Owner inside Roles. Learn more: Roles and Permissions.
- From the Main Menu
, go to Classic Reports
- Click Production Reports and select the Reservation by Country report
Filter
- By default, the report shows the top 10 countries for today, but you can filter the reservations by Today, This Week, This Month, All-Time, or Custom (select start and end period) — the period is when the reservation was created (reservation date).
- Check the box to show all countries.
Analyze
Based on the filters selected above:
- On the right is the list of countries and the total number and percentage of reservations (%).
- The result is visualized with the map on the left side. Each country is highlighted with a circle of different sizes and colors depending on the volume of reservations. Hover over the circle to see the number of reservations.
 If you see Unknown in the list of countries, it means that the country was not included in the reservation, which was made either through the OTA (Online Travel Agency) or the Booking Engine.
- Booking Engine: To ensure your guests provide this information when creating a reservation via the Booking Engine, enable the option Ask for Postal Address or Ask for Nationality in the Booking Engine Settings.
- OTA: Contact the OTA's support team for assistance.
Export To option
Find the Export To button at the top right corner of the page to download it as a PDF or Excel file.
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