Lightspeed Restaurant POS - Connection Guide

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Lightspeed Restaurant is a сloud-based ePOS system which will help you manage staff, serve customers and monitor performance.

"Lightspeed is an ePOS that allows you to create a customizable menu, complete with images and modifiers, update your floor plan in real time, as well as manage your integrations, staff and loyalty programs — all in one place. So you can focus on creating that unique restaurant experience."

Before Starting

  • Lightspeed POS only works with all of the iOS devices
  • For more information about Lightspeed's availability in your country, language and currency, please contact Lightspeed's Sales team.
Setup your Lightspeed Account
  1. Create an account with Lightspeed Restaurant and set up your bar/restaurant in the app. Make sure to create your inventory and set up your prices.
  2. Create a Payment Type called "Add to Room" as shown here:
  1. When you're ready to use Lightspeed, contact our support team to request the connection between Cloudbeds' myfrontdesk and your Lightspeed account.
    • Please provide the email address you used to create your Lightspeed account.
  2. When the connection is activated, we will contact you. This should take 1-2 days.

Test the connection

To make sure your Lightspeed account is connected and working properly, do the following steps on Lightspeed:

  1. Add charges to a table and proceed to Pay
  2. Choose Add to Room as Payment Method
  3. In the search box that will appear, press the space bar
    • This way, it will search for any In-House reservations
  4. A list of reservations should appear
    • If no reservations appear on the list, make sure you have In House reservations on your myfrontdesk calendar.
    • If you still don't see anything, contact our support team
Functionality

The connection is pretty straight-forward - You can choose to charge the bill to a guest's folio on your property. This is how you do it:

  1. Tap on the table you want to close
  2. Tap on View Order
  3. Tap on Add to Room
  4. Search for a guest name or room.
    • For a full list, enter space in the search field.
  5. Select the correct guest and tap on it.

Currently, Lightspeed doesn't allow you to undo this action so the user must be careful when selecting the room.

This is how it will look in the guest's folio.

Transactions Report

This is how Lightspeed transactions will be displayed under the "Description" menu on the myfrontdesk Transactions Report.

Current Limitations
  1. If you need to void/remove a charge added by Lightspeed you will need to do it from the Lightspeed App. Alternatively, you can adjust the charge on the folio. Please check further information about this topic on the FAQ How does Lightspeed handle adjustments or voids?
  2. You can't add bills to House accounts, only to In-House reservations.
  3. Your Lightspeed inventory is not synced with myfrontdesk Stock Inventory
  4. Currently, you can only send open tabs (unpaid bills) to myfrontdesk. If the guest pays for the bill at the restaurant/bar, it cannot be sent to their folio.
  5. If you need to charge different folios, you need to separate the bill in Lightspeed before charging the rooms.
  6. Tipping is not currently supported. See the workaround in FAQ section How does Lightspeed handle tips?

Visit the following article to check the frequently asked questions about this integration: Lightspeed - Frequently Asked Questions

Have more questions? Contact Support

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