Do transactions in canceled/no show reservations affect revenue?

  • All posted transactions within "Canceled" or "No Show" bookings will be part of the Transactions report, Payment Ledger report, and Daily Revenue report.
  • However, "Canceled" and "No-Show" bookings are not calculated in the ADR, RevPar, and Occupancy reports even if room rate transactions were posted. 
  • Only manually added room revenue (No-Show room revenue, cancellation room revenue, etc.) and rate adjustments in Canceled/No-Show bookings will be calculated for ADR, RevPAR, and Occupancy Report.

 Manually added room revenue is when you go to the Folio and click on Add/Adjust charge -> Add room revenue. You can select the Revenue Type: Cancellation, No-Show, or Manual.

Only when you add revenue like this will the adjustment be calculated in the ADR, RevPar, and Occupancy Report. Click here to learn in details how to add room revenue manually.

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