Send a Cancelation Request via Cloudbeds to Airbnb API Reservations

This guide outlines the process for automatically syncing a cancelation request for Airbnb reservations directly from Cloudbeds PMS. This eliminates manual cancelations on both platforms, reducing errors and saving time.

Things to note

• This feature only works for Airbnb (API) reservations.
• Reservations must be created directly on Airbnb for a successful cancelation from Cloudbeds.
• The cancelation cannot be undone.
• If Airbnb experiences errors during the cancelation process, the reservation will still be canceled in Cloudbeds PMS.
• Airbnb (API) channel needs to be enabled (channel status) for a successful cancelation.

Cancel an Airbnb API reservation via Cloudbeds

1. Access the reservation to be canceled
2. Change the reservation status to canceled in the drop-down menu
3. Click to continue after reviewing the cancelation pop-up warning

4. Fill out the Airbnb Cancelation Form with the following details:
   1. Reason for cancelation
   2. Note to the guest (optional): Enter notes to send to the guest. 
   3. Note to Airbnb (optional): Enter notes to send to Airbnb. 
   4. Penalty: The fee that the penalty will incur. This amount is retrieved from Aribnb.
      
5. Click to cancel the reservation: The reservation will be canceled in Cloudbeds, and a cancelation request will be sent to Airbnb.
6. Or do not cancel: If you decide not to proceed with this cancelation.

A notification will be displayed to confirm whether the cancelation request was confirmed by Airbnb.

• Note that the reservation status can take several minutes to be updated on the Airbnb website.