How to set up Apple Pay and Google Pay

Enabling Apple Pay and Google Pay allows guests to select these methods and pay without manually entering their credit card details when using the pay-by-link method. Contact support if you don't see these options available for your account.

What are Apple Pay and Google Pay?

Apple Pay and Google Pay are digital wallet services that allow customers to make payments using their mobile devices. These wallets securely store credit and debit card information, enabling fast, contactless payments online, in apps, and stores.

Benefits for Your Business

• Seamless Checkout: Offer a faster and more user-friendly checkout experience, reducing friction for your guests.
• Reduced Cart Abandonment: Provide a convenient payment option that eliminates the need for manual card entry to minimize booking abandonments.
• Enhanced Security: Benefit from advanced security features like tokenization and biometric authentication, which protect your guests' payment information and reduce the risk of fraud.
• Attract Tech-Savvy Guests: Cater to the growing number of guests who prefer using digital wallets for their transactions.

How to Enable Apple Pay and Google Pay

Apple Pay and Google Pay are available through Cloudbeds Payments, our integrated payment gateway. To enable these methods:

1. Navigate to Settings > Payments > Additional and Custom Payment Methods.
2. Click Add New Payment Type and select Apple Pay and Google Pay.

✏️ Check this guide for more instructions: Set up custom payment methods

This is how it will look for your guests: depending on their device, they will see either Apple or Google Pay.

Using Apple Pay and Google Pay

• Online Bookings: Guests can use Apple Pay or Google Pay during checkout on your booking engine, enjoying a seamless payment experience.
• Pay-by-Link: Guests can also use these wallets to pay through secure payment links, simplifying the payment process for invoices and other transactions.
• In-Person Payments: Guests can use their Apple or Google Pay-enabled devices at Cloudbeds Payments terminals (available in select countries) for in-person payments.

Important Notes:

❗Apple Pay and Google Pay support immediate payment collection only. They cannot be used for deposits, recurring payments, or authorizations.

❗If your property's configuration requires deposits or payment authorizations or only stores credit card data for future use, Apple Pay and Google Pay will not be displayed as payment options.

Troubleshooting

• If a payment fails, verify the guest's wallet setup and ensure Cloudbeds Payments is configured correctly. If issues persist, contact Cloudbeds Support.
• If a guest doesn't see Apple Pay or Google Pay as an option, check device compatibility, Cloudbeds Payments configuration, and your property's payment settings.

FAQ

1. Are there any fees associated with using Apple Pay and Google Pay?
   No, Apple Pay and Google Pay transactions are processed with the same rates as regular credit card transactions through Cloudbeds Payments.
2. What devices support Apple Pay and Google Pay?
   Apple Pay is available on iPhone, iPad, Mac, and Apple Watch. Google Pay is compatible with Android devices and accessible via web browsers on any device.
3. Do I need special hardware for in-person transactions?
   To accept Apple Pay and Google Pay in person, you'll need a Cloudbeds Payments terminal. These terminals are currently available in select countries. A list of supported countries is available here.
4. Can Apple Pay and Google Pay transactions be refunded?
   Yes, Apple Pay and Google Pay transactions can be refunded through Cloudbeds Payments, just like regular credit card transactions.
5. What should I do if a payment via Apple Pay or Google Pay fails?
   If a payment fails, verify that the guest's wallet is set up correctly with a valid card and ensure Cloudbeds Payments is configured to accept these payment methods. If the issue persists, please contact Cloudbeds Support.
6. A guest doesn't see Apple Pay or Google Pay as an option. Why?
   There could be a few reasons for this:
   - The guest's device or browser may not support these wallets.
   - Cloudbeds Payments may not be configured to accept Apple Pay and Google Pay.
   - Your property may be set up to schedule deposit payments or require payment authorizations, which are not supported by these wallets.
   - There may be a mismatch in the currencies your property and the guest's wallet supports.
7. Are there limitations for Apple Pay and Google Pay in certain regions?
   Yes, the availability of these wallets depends on the guest's location and their issuing bank.
8. How do I track Apple Pay and Google Pay transactions?
   Transactions made via these wallets will appear alongside other card transactions in your Cloudbeds Payments dashboard. You can identify them by looking for specific identifiers in the transaction description.