Manage Airbnb Listing Quality Notifications in Cloudbeds PMS

Lorena Pamplona

Updated November 05, 2024 15:01

Cloudbeds has implemented support for Airbnb's Notification API, which alerts hosts about listing quality and compliance issues. The notifications come from the Airbnb channel directly and will be displayed on your Distribution Cloudbeds page. This guide explains how to handle these notifications.

What are the notifications about?

When a listing quality warning is received via Cloudbeds, it means that Airbnb has identified an issue that may require action for the property. These notifications are sent when an action is required from the host. If you receive any notification in your Cloudbeds Distribution page, follow the steps below to verify and fix the quality issue presented.

Manage the notifications

1. Types of Notifications

A. Distribution Page Notifications

The notifications in the Distribution page may include the following fault codes:

FAULT.OTA.LISTING_VERIFICATION_REQUIRED.AIRAPI	Airbnb requires the property to verify its listing(s).
FAULT.OTA.PAYOUT_INFO_REQUIRED.AIRAPI	The property needs to add payout information to continue hosting.
FAULT.OTA.TAX_PAYER_INFO_REQUIRED.AIRAPI	The property needs to provide taxpayer information to continue hosting.
FAULT.OTA.RULE_VIOLATION_WARNING.AIRAPI	Listings are under warning due to ground rules violations; reviewing the violations is necessary.
FAULT.OTA.LISTING_REQUIRES_REACTIVATION.AIRAPI	A suspended listing due to violations can now be reactivated.
FAULT.OTA.LISTING_SUSPENSION_PENDING.AIRAPI	Listings violating ground rules are pending removal; immediate action is required.
FAULT.OTA.KYC_REQUIRED.AIRAPI	Airbnb requires additional compliance information to ensure timely payments.

B. Email Notifications from Airbnb

Airbnb may also send email notifications regarding listing quality issues, warnings, or suspensions. The property should check email regularly and act on any instructions provided.

2. Check the Airbnb Hosting Dashboard

Visit the Hosting Dashboard
Look for any messages or alerts related to listing quality issues.

The hosting dashboard will display any quality-related notifications and the actions needed to resolve them.

3. Actions to take

Review Airbnb's Ground Rules
- Check Ground Rules for Hosts
- Action: The property needs to familiarize itself with Airbnb's policies to understand potential violations.
Update Required Information
- If the notification indicates missing information:
- Payout Information: Ensure the property's payout details are up to date.
- Taxpayer Information: Provide any required tax documents or information.
- Listing Verification: Complete any verification steps requested by Airbnb.
Address Violations
- Review Listings: The property needs to check for any content or policies that may be in violation.
- Make Corrections: Update listings to comply with Airbnb's standards.

4. If you cannot identify any issue

If no problems are apparent in the Airbnb account, contact Airbnb Support for clarification and provide details - share the specific fault code or message received.

5. If Airbnb cannot identify the issue

If Airbnb support cannot identify any issues, reach out to our support with the fault codes, listing IDs, or any relevant details. Our support team with coordinate the communication with the channel to resolve the issue.