How to use dispute management in payment portal

Access the payment portal to view your disputes:

1. Menu 
2. Payments 
3. Reports
4. Here, you can see a Dispute overview dashboard. It overviews all the disputes for a specific period. The details include the total Disputes in count and value, Disputes won, and Response rate. Use the date picker to select the needed period.
5. You can go to the disputes with the specific status only or view them all
6. Check the Status
7. See the Evidence Due date and click on it to open the details
8. Check the dispute details and activity here
9. Click to Accept Dispute
10. Check the I accept the dispute field
11. Confirm
    
    
12. Counter dispute
13. Include the Supporting evidence and upload files if needed
14. Submit
    
15. Check the box that you understand that the evidence can be submitted only once
16. Confirm
    
    

Access the Dispute Management via Cloudbeds PMS Notifications

1. Click the Notifications 🔔 icon at the top right corner of your screen.
2. Clicking any of the disputes will take you to the dispute management page.