1. Cloudbeds
  2. Payment Processing
  3. Dispute and Chargeback Management

How to use dispute management in payment portal

Mariia Korostashevych
Updated

Access the payment portal to view your disputes:

  1. Menu Main menu.png
  2. Payments Payments icon.png
  3. Disputes
  4. Here, you can see a Dispute overview dashboard. It overviews all the disputes for a specific period. The details include the total Disputes in count and value, Disputes won, and Response rate. Use the date picker to select the needed period.
  5. You can go to the disputes with the specific status only or view them all
  6. Check the Status
  7. See the Evidence Due date and click on it to open the details
  8. Check the dispute details and activity here
  9. Click to Accept Dispute
  10. Check the I accept the dispute field
  11. Confirm

  12. Counter dispute
  13. Include the Supporting evidence and upload files if needed
  14. Submit
  15. Check the box that you understand that the evidence can be submitted only once
  16. Confirm

Access the Dispute Management via Cloudbeds PMS Notifications

  1. Click the Notifications 🔔 icon at the top right corner of your screen.
  2. Clicking any of the disputes will take you to the dispute management page.

Was this article helpful?
2 out of 4 found this helpful

Comments

4 comments
Date Votes
  • Avatar
    George Heringer

    Thank you for all the help files pointing me to Dispute Management, but there is no "3.Reports" button under "2.Payments" and "1.Menu" might be something from  a previous release?? What am I missing? 

    Do I need to apply for access? Is my Chargeback case now lost because Dispute Management could not be located on time? MyFrontDesk is also mentioned on email and knowledgebase, but where is the disputemenagement? On Payment Portal? Yet something else that I can not locate.. 

    Thank you for your help

    0
  • Avatar
    Juss Reyes

    Hello, George Heringer, 

    Thank you for the provided details. Our Support Team will take a closer look at your particular case to offer dedicated assistance as soon as possible.

    Regards!

    0
  • Avatar
    Alex Kim

    Hello.

    I click "Accept dispute", then click "Confirm". Nothing changes. The dispute is still in Open status. Why?

    Does it take some time for status to be changed?

    0
  • Avatar
    Juss Reyes

    Hello, Alex Kim, 

    Thank you so much for reaching out. Based on the provided details, we have already created a new ticket for you, and our Support Team will review your request to assist as soon as possible.

    We are here to help!

    0

Article is closed for comments.