Set up and manage the Convenience fee

Overview

This fee helps you to better manage the card processing expenses while providing a transparent and customizable experience for your guests. By enabling this feature, you can apply an additional charge to guest transactions, allowing you to recover a portion of your expenses. 

Benefits

• Customizable Fee Amount: You have complete control over the fee and can set it as a percentage or a fixed amount according to your needs.
• Default Settings: The Convenience Fee is initially disabled but can be easily enabled and customized.
• Editable Display Name: You can modify the fee's display name to match your branding or guest communication preferences.
• Automatic Application: Once activated, the fee is automatically added to card transactions on the guest's folio as a line item, making the charge clear and transparent.

How to set it up

1. Account
2. Settings
3. Payments
4. Click to edit Convenience Fee settings
5. This fee is configured as a Payment fee and available for Payments by default
6. Edit the name of the fee per your needs
7. Set amount
8. Save
   
9. Now you will also collect a convenience fee whenever a card transaction is made. 
10. Once the Payment is successful, the Convenience Fee will be posted on the Folio.
    
11. When you are taking payment in Cloudbeds PMS, some users have the permission and ability to waive the Convenience Fee if needed. Enable the ‘Waive Convenience Fee’ privilege in the Payments Permission settings.