Cancellation Report

Overview

With this report, you can access canceled reservations and audit them to analyze what actions to take, such as collecting or waiving any cancellation fees, or gather insights on customer behavior to develop strategies for reducing cancellations and increasing customer satisfaction.

Access the Cancellation Report

1. From the Main Menu , click Reporting
2. In the Search Reports bar, type Cancellation (or scroll to the Daily section)
3. Click on Cancellation Report (the report will open in a new tab)

Understanding the Filters and Reservation Table

When open up the report, you can filter the list of cancellations by:

1. Search for reservation #, room type, or name: View a specific reservation by entering the reservation number, room type, or guest name. Leave the field blank to see a complete list of all your guests.
2. Check-in date 
3. Check-out date
4. Cancellation date: By default, it will show yesterday’s date every time you access the report

After applying the filters, the table will show a list of reservations with the following fields:

5. Reservation Number: Confirmation code
6. Cancellation Date
7. Name and Surname: Name of the primary guest (booker)
8. Arrival Time and Departure Date
9. Room Nights: Number of nights of stay
10. Room Type: Room category name

Export To option

Find the Export To button at the top right corner of the page to download it as a PDF or Excel file.

Cancellation Report FAQ