| Purpose | Manage room conditions, housekeeper assignments, room searches, filters, and housekeeping records in Cloudbeds PMS. |
| Best for | Front desk teams, housekeeping supervisors, general managers, administrators, and property owners managing daily room operations. |
| Use this when | You need to find a room, review or change its condition, assign a housekeeper, manage housekeeping staff, apply filters or bulk actions, or print/export the Housekeeping list. |
| Requirements | Access to the Housekeeping page in Cloudbeds PMS. |
| Expected result | Your team can quickly locate rooms, review their housekeeping status, assign work, and keep room-condition information current. |
| Limitations | Room conditions can be viewed in other areas of Cloudbeds PMS, but the accommodation condition itself can only be changed from the Housekeeping page. |
Introduction
The Housekeeping page gives your team one place to review room conditions and front desk statuses, assign housekeepers, find specific rooms, organize daily work, and generate a current list of rooms and their statuses.
You can use Housekeeping to:
- Search for rooms or room types.
- Add, edit, or delete housekeepers.
- Assign housekeepers and review room conditions.
- Filter the Inspection table and apply bulk actions.
- Print or export the current Housekeeping list.
- Show room conditions in the Calendar.
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Table of contents
Access Housekeeping
- Open the Main Menu
- Click Housekeeping
Use the Housekeeping page
Expand the workflow that matches the Housekeeping task you want to complete.
Search for rooms or room types
Use the search field at the top of the Housekeeping table to quickly find rooms without scrolling through the full room list. This is especially useful for properties with a large number of rooms.
Enter all or part of a room name or room type name. The table updates to show matching records.
Examples:
- Searching for 303 can return rooms such as 303A, 303B, and 303AB.
- Searching for 3 returns rooms whose names contain the number 3.
- Searching for Deluxe returns rooms belonging to room types whose names contain Deluxe.
The search works together with the Housekeeping filters. If filters are already active, the search is applied to those filtered results.
The search term is remembered in the current browser tab, similar to the other Housekeeping filters. Clicking Reset Filters does not clear the search field. To remove the search, click the × in the search field.
Use the top bar options
The buttons in the top-right corner of the Housekeeping page provide quick access to common housekeeping actions:
- Print: Print the current Housekeeping list.
- Export: Export the list to your device for your records or to share with staff.
- Three dots button: Open Housekeepers or Settings.
Print or export your current housekeeping records when you need to share the daily room list with staff or keep a separate operational record.
Add, edit, or delete housekeepers
Add a housekeeper
- From the Housekeeping page, click the three dots button.
- Click Housekeepers
.
- Click Add Housekeeper.
- Enter the new housekeeper name.
- Click Save.
- Confirm that the new housekeeper appears in the Housekeeper Name list.
Edit or delete a housekeeper
In the Housekeepers list, click the three dots button next to the applicable housekeeper and select the action you want to complete.
Filter the Housekeeping list
Use Housekeeping filters to narrow the Inspection table to the rooms your team needs to work with. Filters can help organize staff workload, review specific room conditions or statuses, and apply bulk actions to selected rooms.
- Click an individual filter above the table to select its available options.
- Click the filter button
to open all available filter options in the drawer.
- You can combine filters with the room or room type search to narrow the list further.
For details about each available filter and bulk action, see Housekeeping filters (Inspection table).
Frequently asked questions
When does a room change automatically to dirty?
A room is automatically marked as Dirty in these situations:
- After 2:00 AM while the room is occupied and the reservation has In-House status.
- When a guest is checked in and the reservation status changes to In-House.
- When an in-house guest moves to another room. The room the guest leaves becomes Dirty.
Where can I check a room condition?
Room conditions such as Clean, Dirty, and Inspected can appear in several areas of Cloudbeds PMS.
Reservation Details
In Reservation Details, a red asterisk next to the assigned room indicates that the room is currently Dirty.
Assign a different room
- Open the drop-down menu next to the currently assigned room.
- Select the room you want to assign. The menu shows whether each available room is Clean, Inspected, or Dirty.
Calendar
To display room conditions in the Calendar, first enable the Housekeeping setting:
- From the Housekeeping page, click the three dots button.
- Click Settings
.
- Enable Show accommodation condition in calendar.
- Click Save.
When this setting is enabled, a Dirty room appears in the Calendar with an asterisk.
The room condition can be viewed in the Calendar but cannot be changed there. Update accommodation conditions from the Housekeeping page.
For more information, see Housekeeping room conditions.
Dashboard
When a room is Dirty, the condition can also appear with the accommodation information on the Cloudbeds PMS Dashboard.
What is the difference between a Housekeeping role and Housekeepers?
Roles and Housekeepers serve different purposes in Cloudbeds PMS.
- Roles control what a Cloudbeds user can access and do in the system. For example, a property can create a role for a housekeeping supervisor and give that user the privileges required for their daily responsibilities.
- Housekeepers are the staff members who can be assigned to rooms for cleaning and other housekeeping work. A housekeeper entry does not by itself define that person's system access.
For more information about user access, see Role privileges and Add, edit, or delete roles.
Can I send daily housekeeping schedules to staff through Cloudbeds Guest Experience SMS or WhatsApp?
No. Cloudbeds PMS does not send daily housekeeping schedules or room assignments to staff through Cloudbeds Guest Experience SMS or WhatsApp.
Housekeeping schedules can instead be:
- Viewed directly in Cloudbeds PMS.
- Viewed in the Cloudbeds mobile app.
- Printed for manual distribution.
- Exported as PDF or Excel for manual sharing.
Staff using the Cloudbeds mobile app may receive in-app push notifications depending on their notification settings.
If SMS delivery is required, export the schedule and share it through an external texting service, or use a third-party housekeeping or operations platform that includes staff messaging.
Related articles
Use these resources for more detail about Housekeeping filters, room conditions, and user access:
Comments
it would be nice to send housekeepers a schedule for a week or 2 weeks out... our work around has been to create tickets in Whistle to assign rooms for them to clean. Also, if a housekeeper has access to the Calendar, do they too see the price per night? not a big deal, but it would be nice if they just saw the calendar without prices.
Hi there, Melanie!
Thank you for your comment! We appreciate you taking the time to share your thoughts about the new Housekeeping feature.
For the first idea, we would be delighted if you could share your idea in our Community: How to share my ideas here?
As for your second question, yes. Housekeepers can see the prices on the Calendar. I believe our Community has an idea that complements yours. Please vote for it when you can: Access for housekeepers.
Voting for ideas increases their visibility and allows our Developers to work on them as much as possible.
Best Regards,
Hello, is there a way to have housekeepers clock in/out on the app? I have not been able to find anything past assigning housekeepers rooms to clean. This would be a great feature to add to the app to better manage staff.
Hello, Stephen .!
Thank you very much for taking the time to ask this question and share your idea!
Currently, the described feature is not available in the Housekeeping module. Based on your comment, we have already forwarded your feedback to the corresponding team for review.
Thanks again for your valuable contribution!
I would like to share some concern in the link you shared above ( How to share my ideas here?) but I was told unauthorized to write.
By the way, I found out that room block or courtesy hold is not reflected in housekeeping app.
Housekeepers use an app but those out of service rooms are not shown in their app. In our property, we have wash-up room sales and this can cause our housekeepr to enter the room.
I would like to suggest that OUT OF SERVICE rooms are shown in the APP just like WEB which Frontdesk is using.
I mean it is shown in the computer version but not shown in mobile version which housekeepers use.
Hello, Hyungki Kang!
Thank you so much for letting us know about the issue with the link above. We apologize for the inconvenience.
The space for the ideas has changed, so based on your valuable feedback about out-of-service rooms to be shown in the app, we have already created a new idea on your behalf in the Cloudbeds Community. It is visible and open to votes; please feel free to check it out by clicking here!
Thanks again!
Is there a way to add an extra option for 'status' so that housekeeping staff can set bed status to 'ready to check'?
Hello, Vix Echo!!
Thank you very much for adding this suggestion here 💡
Similar ideas have already been escalated to our Product team. They continue working to enhance the Housekeeping feature so it offers more tools to manage daily operations even better.
More Housekeeping updates will be shared accordingly. Please stay tuned!
Regards!
Hello Juss Reyes,
I just arrived at the CloudBeds community, I have been using the software for 2 weeks, and I am finding it very difficult for the housekeeping Module to be the only resource for housekeeping managers to plan, assign and distribute the work.
Firstly, the housekeeping module should include its own calendar. When I granted access to the housekeeper, they were unable to view the calendar. It doesn't make sense to establish housekeeper users in the system if they cannot access the calendar, since the housekeeping module lacks a calendar. Additionally, this module is only designed for one day: TODAY. How do we plan for tomorrow from HSKP module?
Secondly, as I mentioned in the first point, the housekeeping module does not allow for advance planning. Without a calendar, we cannot visualize what is happening tomorrow. The only arrival days we can view are today and yesterday, which is not helpful since it has already passed. If we want to plan for tomorrow, what do we do? I know, we used the calendar, but the view of the housekeeping module is the one we should be able to see at all times and have the information in one screen, as it is really good, and that is a great job.
Third, in the housekeeping module, we should be able to see the last departure when visualizing the today's and future arrivals. For example, if today is Monday, I can see arrivals from Tuesday to Friday. When the last departure is displayed, I can prioritize cleaning the empty and dirty rooms first, focusing on those that will have arriving guests. I should be able to see all of this at a glance.
Also, from the same Housekeeping module, if I can select the check-outs, I would like to see the next arrival. When you filter in check out, and you see 198 CHECK-OUTS, where do you start cleaning? It should display the next arrival, and you start cleaning the first one that arrives.
I believe that the developers are doing an amazing job; however, the housekeeping system requires significant improvement. We need more than just basic features like editing or deleting housekeepers. With several properties—over 250 rooms and more than 90 condos—we need a comprehensive program for planning the housekeeping department.
Key features should include a calendar and filters to display important information such as check-ins, last departures, check-outs, and next arrivals. For instance, it’s crucial to see how many turnovers we have on December 25th to plan in advance. Moreover, we should be able to determine how many housekeepers are needed for each future day. This level of planning is essential for efficient housekeeping management.
Thank you for your support, and I am looking forward to hearing from you soon.
Veronica
Hello Veronica Zurita
Thank you so much for your comment, and welcome to the Cloudbeds Community!
We have a space within the community where our clients can submit ideas, which will be voted on by other users, and the ones with the most votes will be passed to our product team to analyze. Please keep in mind that submitting ideas or feedback does not guarantee specific outcomes. Remember to submit your vote for your favorite ideas; the more votes, the better. To do so, simply click on the top arrow next to the idea title.
I went ahead and submitted your ideas in the community please see it here.
Wanted to let you know that we do connect with amazing partners in the housekeeping space, that offer complex platforms to manage your daily tasks. You can check them here, and if you have any doubts let us know do we can help you with them :)
Thanks!
hello Sofia,
Thank you for getting back to me. One of the links says:
oops
You're not authorized to access this page
The second one, thank you for the idea of looking at external platforms, we are not looking for complex platforms to manage our daily tasks, I suggested that the Cloudbeds Housekeeping Module could be more integrated with the software.
Thank you,
Hello, Veronica Zurita!
Thank you for your follow-up comment. Please feel free to try opening the link again; it should be fixed now. The link should direct you to your idea, which is already open for comments and votes in the Cloudbeds Community.
About the second link, we appreciate you taking the time to share your perspective and improvement idea on the Cloudbeds Housekeeping Module.
We understand your preference is for enhanced functionality and better integration within our existing platform rather than relying on external tools for daily tasks. Feedback like this, focused on optimizing our core modules, is incredibly valuable as we plan the platform's future.
We are committed to continuously improving our product, and your input is a key part of that process.
Regards!
Is there a way to put notes in the Housekeeping module that is specific to a reservation, like if there is a pet or extra towels/linens were given? We want to eliminate phone calls and papers. The Accommodation Notes is room specific, not reservation specific. The notes aren't tied to a reservation. We don't have it set up for housekeepers to see the Dashboard, they are only able to access the Housekeeping Module.
I miss guest occupancy on the list and notication from the reservations.
1. Housekeeping can not see many people are coming in the room. This is essential for the providing of laundry. like ammounf of towels, ammenieities etc should be put in the room.
2. Information from the reservations: Example: We get a reservation; coming in two months, they a babycrib, and have a dog . (Like Jackie Young also mentions). How can we connect this information in the Housekeeping-List, without having to got through all reseravtions, to then write it into the "Accomodation Notes" - this would be too time consuming.
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