Overview
With the Housekeeping functionality, Cloudbeds PMS makes it easy to check the room condition and front desk status, assign a housekeeper, and generate a list of all the rooms and their statuses:
- Add, edit, or delete housekeepers
- Print or export their Housekeeping list
- Apply bulk actions to manage your housekeeping operations
- Adjust settings to show the room condition in the calendar
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Navigate the Housekeeping page
- Click on the Main menu
- Go to Housekeeping
- Print your current housekeeping list
- Export the list to your own device for your records
- Open your Housekeeping settings and the Housekeeper management drawer
- Access the Housekeeping page and click on the ellipsis icon
- Click on Housekeepers
- Select Add housekeeper
- Add the new housekeeper's name
- Save
- The new housekeeper's name will be added to the Housekeeper list
To add or delete a housekeeper
Click on the ellipsis icon and select the desired option.
- Use the filters to complete daily tasks more efficiently by organizing your staff workload and updating the room condition in bulk actions.
- Click on each filter to display dropdown options and select.
- Access all the filter options at once by clicking the filter icon
and opening the drawer on the right side of the screen.
Learn more about the Housekeeping filters (Inspection table)
Frequently asked questions
The room will be marked as dirty:
- Automatically after 2 am if the room is occupied (has In-House status)
- When the property checks out a guest (changes the status of the reservation to Checked Out)
- The guest moves to another room (if the guest is checked into room A and he moves to room B - room A becomes dirty)
In the Reservation Details Page
The reservation details page will show a red asterisk sign* next to the room assigned to show that the room is in dirty condition:
To assign a different room:
- Open the drop-down menu next to the room assigned
- Select the room you prefer and check if it's a clean or dirty room. The room will be saved.
In the Calendar
- To see the accommodation condition in the calendar, enable the corresponding option first on the Housekeeping page by clicking on the ellipsis icon
- Click on Settings
- Enable the option
- Save
The room condition will be displayed in the Calendar with an asterisk (dirty*):
The Housekeeping status cannot be changed on the Calendar. The accommodation condition can only be changed on the Housekeeping page.
In the Dashboard
When the room condition is dirty, it appears as such in your Cloudbeds PMS Dashboard:
Roles and Housekeepers are different in Cloudbeds PMS. Roles allow you to manage each user's access level to the system. For example, you can create a Housekeeping role for your staff, enabling them to perform tasks like issuing room lists, blocking and unblocking rooms, and assigning rooms.
On the other hand, housekeepers are your staff members assigned to clean the rooms. In other words, you can create a Housekeeping role exclusively for your Housekeeping Supervisor, but in the Housekeepers module, you can add the names of all the department team members.
Learn more about Role privileges and how to Add, edit, or delete roles.
Comments
it would be nice to send housekeepers a schedule for a week or 2 weeks out... our work around has been to create tickets in Whistle to assign rooms for them to clean. Also, if a housekeeper has access to the Calendar, do they too see the price per night? not a big deal, but it would be nice if they just saw the calendar without prices.
Hi there, Melanie!
Thank you for your comment! We appreciate you taking the time to share your thoughts about the new Housekeeping feature.
For the first idea, we would be delighted if you could share your idea in our Community: How to share my ideas here?
As for your second question, yes. Housekeepers can see the prices on the Calendar. I believe our Community has an idea that complements yours. Please vote for it when you can: Access for housekeepers.
Voting for ideas increases their visibility and allows our Developers to work on them as much as possible.
Best Regards,
Hello, is there a way to have housekeepers clock in/out on the app? I have not been able to find anything past assigning housekeepers rooms to clean. This would be a great feature to add to the app to better manage staff.
Hello, Stephen P!
Thank you very much for taking the time to ask this question and share your idea!
Currently, the described feature is not available in the Housekeeping module. Based on your comment, we have already forwarded your feedback to the corresponding team for review.
Thanks again for your valuable contribution!
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